ETT (External Technical) Engineer

Global

Global - English

Asia

Europe

Oceania

ANZ - English

Latin America

North America

Middle East and Africa

About Hikvision

Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We have employed over 50,000 people world-wide to help us to develop and produce high quality equipment intended for public use. As a result, we have achieved the highest global ranking in the A&S Security 50 on multiple occasions.

The Role：

We are looking for an ETT engineer based in Dublin or nearby who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.

The main responsibilities of an ETT Engineer are as follows:

Work with the internal staff of Hikvision to engage and support distribution partner’s integrators, specifies and end user’s effort based on maximizing the design, specification and utilisation of Hikvision products and solutions.
Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology)
Provide ‘on-site’ technical support to distribution partners and installers where required in Northern Ireland and the Republic of Ireland
Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
Proactively scope the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
Provide coaching and professional development to team-members in order to enhance their product knowledge, technical acumen, and technical sales skills.
Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
Assisting in designing and expanding training and development programs based on both the organisation’s and the individual's needs.
Deliver and support demonstrations, training in Hikvision office or customers’ sites and exhibitions or roadshows relating to Hikvision products and solutions.
Maintain the Dublin showroom and training facility as well as ensuring the regular update of firmware and product in accordance with specific requests.
The Pre-Sales Technical Engineer is also expected to –
Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
Respond to and follow up on Hikvision product and solutions technical enquiries.
Support and resolve any technical issues related to Hikvision products and solutions, and liaison with colleagues in local or worldwide locations if and when necessary
Monitor and report on technical support activities and provide relevant management information when requested.
Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions