HikCentral Professional ARC Solution

HikCentral Professional provides dedicated ARC solutions for customers according to their project requirements and service agreements with their end users.

The solution is made up mainly of three parts according to the relevant software license level: *

Alarm Receiving & Handling
Remote Video Patrol also known as virtual guard tours
ARC gateway which support third-party system alarm integration with video and audio

*Relevant license will be listed in the product showcase section.

Easy Device Connection and Viewing

Multiple Device Adding Methods

The end user sites may be widely geographically distributed. There are several ways to add these devices on HikCentral, including:

SUP via 3G/4G mobile networks
Domain name by DDNS
LAN IP address

Multiple Alarm Distribution Modes

There are two operators on duty in the ARC center

Average Distribution Mode: Alarms are evenly distributed to each operator so they handle the same number of alarms.

Site Mode: All alarms from the same site (area of resource management) will be grouped together.

Flexible Alarm View Layout

Various layout can be set up for different number of screens.

One screen: alarm list and alarm details all-in-one page.

Two screens: one for alarm list, another for alarm details.

Three or more screens: one for alarm list, one for alarm details, others for video.

Paperless Alarm Handling SOP and Forwarding or Email

Alarm SOP:

Supervisor designs flexible SOP according to end user site characteristics
Operator handles alarms step by step
Full audit trail of alarm handling process
Alarm can be forwarded to other online users for further processing
Alarm can be enabled to all people easily
Flexible alarm page layout

Operator Working Efficiency Statistics

Average Acknowledgement Time Report

Shows the average time each operator spent in handling an alarm

Different Alarm User Report

Shows number of alarms that each operator handles during the selected period.

Alarm Type & Status Statistics for Each Site

Alarm Type Ratio Report

Shows ratio and number of alarms from a specific site by category, such as True, False, Unhandled etc

Different Alarm Type Report

Shows number of alarms by alarm type, such as intrusion, line crossing, etc

Alarm Analysis Overview

Dashboard

Report shows total number of alarms sent to ARC during the last 7 days or 30 days
Also shows the top 5 alarm types which occurred today or during the last 7 or 30 days
As well as the top 5 sites with alarms triggered today or during the last 7 or 30 days

Customised Patrol SOP for Different Customers

Configuration

Supports configuring site name, address, contact information and hyperlink of other system/CRM for operator viewing
Standard Operating Procedures (SOP) for alarm and patrol
Configurable: execute SOP Strictly or not
Patrol history/record for manager reviewing
Customised record data retention period, up to 3 years

Patrol Task List

Task List

Patrol tasks are automatically displayed on the Control Client for the operator when they fall within the patrol time
When one operator takes the task, it will be automatically locked and no one else can take it
After the task is completed, it is automatically cleared from the task list
Supports display of up to 2000 tasks in the list
Three ways to handle: Finish, Email, Suspend

Task in Mandatory Mode

Mandatory Mode

A progress bar is viewable at the top of the screen when the cursor hovers over an image, to indicate the current patrol status for each camera
Mark the patrol result for each camera by simply clicking green icon for Normal or red icon for abnormal
Support up to 64 cameras in one single patrol task and show 4 cameras on one page

Task in Sweeping Mode

Sweeping Mode

Minimum patrol time not required for each camera
Finish button automatically turns to clickable only after all cameras have been viewed. In other words, operator must click the next page button and view all cameras if there are more than one page
Supports up to 64 cameras in one single patrol task and shows 4 cameras on one page