Responsibilities
· Responsible for technical support of projects, including customer need analysis, technical communication and solution design
· On a project delivery phase: on-site support during installation, troubleshooting in case of technical difficulties, communicate with China HQ support and R&D teams
· Responsible for project solution testing, generating test reports and working closely with the product manager to manage product introduction and product promotion
· Responsible for technical training to empower regional colleagues and customers
· Create and maintain technical documentation
· Support the pre-sales phase of the product, participate in product promotion
Requirements
· Candidates with a background in Science, Technology, Engineering
· Ability to convey complex technologies and specifications
· Aptitude to quickly learn new technologies
· Excellent analytical and problem solving skills
· Detail oriented troubleshooting skills
· High flexible to work onsite or office
· An ability to work with diverse teams and team members (Product, Channel sales, etc.);
· Good English and Chinese skills with the ability to use English and Chinese as a working and presenting language
· Willing to travel frequently (approximately 50% of the time)
· Relocation to Netherlands
Our ideal candidate:
· experience in presales engineering, technical consultancy or solution design roles within dvLED industry
· hands-on experience with display technologies (e.g., calibration tools, video processors, CMS platforms) and their application in enterprise environments
· ability to translate client pain points into scalable technical solutions
· proficiency in managing multiple presales cycles concurrently, prioritizing tasks in fast-paced scenarios (e.g., retail rollouts, event-driven deadlines)
· knowledge of AV/IT integration, network protocols
· ability to simplify technical jargon for non-technical stakeholders while maintaining precision in internal communications
Account Manager (Sales, Ireland)
Job Overview:
We are seeking a dynamic and results-driven Account Manager to join our team in Northern Ireland. This role is ideal for a proven sales professional with experience in electronic security, who excels at building strong relationships and driving business growth. The successful candidate will work closely with integrators, end-users, specifiers, and distribution partners to promote Hikvision’s products and solutions, ensuring sustained growth and enhanced business performance in the region.
Key Responsibilities:
· Promote Hikvision products and services to business partners, including systems integrators, installers, and end-users across Northern Ireland and Ireland.
· Identify and follow up on new business opportunities, arranging meetings and presentations with potential partners.
· Communicate product features, benefits, and developments to business partners, ensuring they understand the value of Hikvision’s solutions.
· Introduce and engage partners in the Hikvision Value Added Solution Partnership Program, securing their active participation.
· Collaborate with branded product distribution partners to meet business partners’ requirements and deliver exceptional service.
· Provide accurate and timely reports to support business operations and management decisions.
· Deliver product and commercial training to business partners, ensuring they are well-equipped to promote and sell Hikvision solutions.
· Actively support marketing events, exhibitions, and initiatives to increase brand visibility and market penetration.
Key Requirements:
· Proven experience in a sales or business development role, preferably within the electronic security or CCTV industry.
· Strong understanding of industry standards, channels, and market sectors.
· Excellent communication, negotiation, and presentation skills.
· Proficiency in Microsoft Excel and familiarity with CRM systems.
· A positive attitude, strong business acumen, and a proactive approach to problem-solving.
· Willingness to undertake frequent business travel within Northern Ireland, with occasional trips to Dublin and London.
· Initiative, Honesty and Integrity.
Qualifications:
· A-Level, HNC/HND, or Bachelor’s degree in a relevant field (preferred but not essential).
· Experience in new business acquisition and managing client relationships.
· Location: Northern Ireland (with occasional travel to Dublin and London)