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    French-speaking Technical Support Engineer (m/f/d)

    Hikvision is a globally leading provider of IoT solutions with video as its core competency.

     

    Through continuous investment in research and development, Hikvision offers an innovative portfolio of products and solutions for a wide range of vertical markets. Beyond the video surveillance industry, Hikvision has expanded its business into smart home technologies, industrial automation, and automotive electronics — all driven by video intelligence technology.

    To strengthen our team, we are currently looking for a: French speaking Technical Support Engineer (m/f/d)

     

    Your Responsibilities

    • Provide written and telephone-based support to French-speaking customers and partners
    • Analyze, classify, and respond to technical inquiries while ensuring high customer satisfaction
    • Document support cases in English for internal tracking and follow-up
    • Conduct product testing and maintain related documentation
    • Maintain and continuously update internal FAQs
    • Collaborate closely with colleagues in the regional sales team
    • Support the local team during events and customer activities

     

    Your Profile

    • Completed vocational training or degree in IT, electronics, or a related field
    • Strong interest in customer interaction combined with a technical mindset
    • Good analytical and problem-solving skills
    • Strong team player with a collaborative mindset
    • Excellent communication skills in English and French
    • German language skills are a plus

     

    What We Offer

    • A diverse role with a high level of responsibility
    • A stable position within a growing and modern organization
    • A collaborative and supportive working environment in a dynamic team
    • Opportunities for professional development and training
    • Flexible working hours

     

    Job Details

    • Full-time. Monday to Friday, 40 hours per week
    • Location: Frankfurt am Main

     

     

    We look forward to receiving your application!

    Please send your application documents, including your CV, via HR.DACH@hikvision.com

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