HikCentral Professional Lifecycle Management Announcement

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The lifecycle of HikCentral Professional product is consisted of multiple stages. The availability and range of support provided by Hikvision for each stage vary. We regard the three latest major versions of HikCentral Professional as general availability versions, versions 1.6 and earlier as terminated versions, and other versions in between as limited availability versions. Please see below details.

Version	V2.6-V2.4	V2.3-1.7	V1.6-V1.0
Items	General availability	Limited availability	Terminated
Product available for new sale through partners	Yes	No	No
Product available for expansion sale through partners	Yes	Yes	No
License activation	Yes	Yes	Yes
Product documentation and manuals available on HCP website	Yes	Yes	No
Software available on HCP website	Yes	Yes	No
Service releases fixing relevant bugs	Yes	No	No
Security patches	Yes	Yes	No
Upgrade¹	Yes	Yes	Yes
Technical Support¹	Yes	Yes	Yes

Continued usage of terminated version incurs increasing risk of malfunction. For example, without additional cybersecurity measures, you may face security risks. To ensure normal product performance, thus uninterrupted business operation, immediate adoption of the latest available version is recommended.

The product can be upgraded for free within 36 months from the activation date. If the product has been activated for longer than 36 months, you need to purchase maintenance services to complete the upgrade. For baseline versions in use, refer to below table for the recommended version to upgrade to. You only need to run the installation package of the recommended version to complete the upgrade. The installation package of each version can be found on the official website.

Version	Release time	Version to upgrade to
1.0	2017.2	V1.1~V1.5
1.1	2017.9	V1.2~V1.6
1.2	2018.5	V1.3~V1.7
1.3	2018.10	V1.4~V1.7
1.4	2019.5	V1.5~V1.7
1.5	2019.11	V1.6~V1.7
1.6	2020.3	V1.7³
1.7	2020.8	V2.0~V2.4
2.0	2020.12	V2.1~V2.5
2.1	2021.7	V2.2~V2.6
2.2	2021.12	V2.3~V2.6
2.3	2022.7	V2.4~V2.6
2.4	2023.2	V2.5~V2.6
2.5	2023.11	V2.6
2.6	2024.5	N/A

Current announcement would take effect as from today, while the various paid services and support provided by Hikvision branches and partners remain in force. In case of any questions, please contact our local branches. The final interpretation of any and all policies stated herein is at the sole discretion of Hikvision.

Special Notes

1 Within 36 months from product activation, upgrades and technical support are free of charge. After 36 months, you need to purchase maintenance services to continue to enjoy upgrades and technical support services.

2 If you are using a customized version, please contact the local Hikvision branch for a separate assessment of the feasibility of the upgrade. You can view the version number by clicking About in the upper right corner of the software website, and determine whether it is a baseline version by the version number naming. If the product version number naming consists of the main version number and date, it is a baseline version, such as 2.6.0.20240511; if the version number contains JKN, IPM or DZP, or ends with 50, 60, etc., it is a customized version; if you cannot determine, please contact the local Hikvision branch for assistance.

3 Taking into account the iteration cycle of technical upates and cost of compatibility testing, current strategy is to test the upgrade feasibility of 5 versions forward, which spans about a 36 months, with the exception of versions involving major product architecture upgrade and adjustment. The software version with a change in the first digit of the version number indicates major product architecture upgrade.