Use video as a virtual ‘bodyguard’ for your ATMs

ATM crime is on the rise, with a 12% increase in reported incidents for 2017. To make ATMs safer, both for organizations and customers, Hikvision has developed a state-of-the-art video solution that uses deep learning to identify and stop criminals in their tracks.


They say money makes the world go round, and a huge amount of it is dispensed to us via ATM machines. But while these handy machines are an important resource for just about all of us, they are also major targets for theft and other malicious attacks.


With ATMs housed in easy-to-access locations, and with lots of cash inside, it’s easy to understand why they’re such a target for criminals. So much so, in fact, that the global ATM Industry Association reported a 12% increase in ATM crime for 2017[1].


So what can you do to protect your ATMs and customers better?
The short answer is that financial institutions need smarter solutions for protecting their ATM machines, business, and customers.


It’s no longer enough simply to capture your ATM transactions on video, for example. Instead, you need a more sophisticated appreciation of the events taking place – not only to identify potential criminal activity, but also to settle any customer disputes that arise quickly and professionally.


Get smart about ATM security with Hikvision
Hikvision has created a unique smart ATM security solution built on our Deep Learning technology, bringing new levels of insight and responsiveness to your anti-crime strategy.


Our solution is based on two cameras rather than just one – giving you a high-definition view of both the ATM user, and a video of the device’s panel.


Why two cameras are better than one
By recording both the ATM user and the panel, we can add new dimensions of intelligence to your security strategy.


In particular, our Deep Learning technology allows you to see if there is a second person at the ATM attempting to see the screen, if the user is wearing a mask, or if there’s an illegal card-cloning device attached to the card slot.


In these and other cases of ATM security breaches and fraud, real-time alarms allow the security team to respond fast and, if necessary, to cancel a transaction before it is completed and funds are withdrawn by criminals.


Faster, easier ATM security and dispute resolution
As well as making ATMs more secure, our solution also helps security teams to work faster and more productively. This is because the Hikvision DeepinMind NVR has tools that allow teams to manage and search ATM footage more quickly and easily, and report on potentially criminal transactions or attacks faster. Additionally, you can refer back to video evidence to resolve customer disputes in minutes if a machine has failed to dispense cash as requested.


All this means that teams can achieve major time savings, while also delivering a faster and more professional service for customers who find themselves dealing with a dispute or a security incident after using one of your ATMs.


The time for smart ATM security is now
With losses from ATM theft and fraud running into millions of dollars a year, the sooner you act to make your security strategy smarter, the better off you and your customers will be. For more information about how Hikvision can help you protect your ATMs and customers 24 hours a day, take a look at our ATM Network brochure.