How to Solve Live View Error on iVMS-4200

How to Solve Live View Error on iVMS-4200

This document displays how to solve common Live View Error on iVMS-4200. In order to get high performance, please kindly download and install the latest version of iVMS-4200 via the link: https://www.hikvision.com/en/support/download/software/ivms4200-series/

Case 1: HCNetSDK.dll[2] 

  • It means the user of the device has no enough permission. The common reason is you added device with operator account or super user account which do not have permission to get live view.
  • In this situation, you can delete device and add device with admin account again, or login admin account to assign live view permission to other accounts.
  • Click remote configuration of the device - Basic Settings - System - User Management - click User - Modify User - assign remote live view permission.
text over image261

Case 2: Playctrl.dll[2]

  • It means the stream is not Video & Audio stream when you open audio on live view page. Please confirm the current channel support audio function and set the video type as video & audio.
  • Click the remote configuration button of the device - Basic Settings - Video&Audio to set the video type as Video & Audio.
text over image1763

Case 3: HCNetSDK.dll[5] 

  • It means no more user is allowed, the number of device connection has reached the max. limit. You can reboot the device or stop other user’s connection to solve this issue.
  • You can find the remote connection number of device on spec, below is an example. 
text over image632

Case 4: HCNetSDK.dll[91] 

  • This code will be prompted when failed to get the sub stream or the sub stream does not exist. You can go to Main View - choose the camera channel - right click Stream - choose Main Stream, get live view again.
text over image264

Questo sito utilizza cookies per memorizzare informazioni sul tuo device. I cookies aiutano il normale funzionamento del nostro sito e ci mostrano come poter migliorare l'esperienza dell'utente.
Continuando la navigazione accetti la nostra cookie policy e privacy policy.

Contattaci
Hik-Partner Pro close
Hik-Partner Pro
Security Business Assistant. At Your Fingertips. Learn more
Hik-Partner Pro
Scan and download the app
Hik-PartnerPro
Hik-PartnerPro
back to top

Get a better browsing experience

You are using a web browser we don’t support. Please try one of the following options to have a better experience of our web content.