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Statement for “HIKVISION" & “海康威視” product from unknown sources

 

Dear Customer:


Recently, it comes to our attention that there are some promotional publication of HIKVISION products from unknown sources. We would like to look into this matter seriously and make the following clarification.

 

Please pay attention to the below risk factors:

 

1. There are generally two categories of thermal temperature measurement products in the market, the industrial temperature measurement devices and human temperature measurement devices.  For industrial purpose devices, the standard error range  is higher than ±1°C while the error range of professional human temperature measurement devices is less than ±0.5°C . Therefore, it is inappropriate to use the industrial temperature measurement products for human temperature measurement purpose.
2. For non-HIKVISION brand products, we sincere draw your attention to check its possible design and safety risks..
3. All HIKVISION thermal temperature measurement products should be functioned with approved HIKVISION software, the unauthorised usage of HIKVISION software are subject to legal risk.
4. The regulation and certification standard in Mainland China, Hong Kong and Macau are vary.  The HIKVISION thermal temperature measurement product for sales in Mainland China are not granted the international certification, e.g. CE, and thus sales of these products in Hong Kong and Macau may be liable.
5. All thermal products are under import and export regulation control in Hong Kong.  All genuine Hong Kong standard HIKVISION thermal products for sales in Hong Kong market are approved import products by the government department. Using unapproved thermal products can result in penalties from the Trade and Industry Department in Hong Kong.

 

The benefit of genuine Hong Kong standard HIKVISION:

 

1. Authorised distributor provide professional body temperature measurement solution, on-site instruction and device error adjustment service when required.
2. Free firmware upgrade service.
3. Three years factory warranty.

 

How to identify genuine HIKVISION Hong Kong Standard Products:

 

1. All genuine products assigned with a verification code.  (Enquiry hotline available)
2. Products packing in English.

 

In order to protect the legitimate rights and interests of partners, users and the company, HIKVISION reserved the right to take legal action against any illegal use of HIKVISION products, software and trademarks.

 

Please do not hesitate to contact us if you approached by any unofficial parties. 

 

Hangzhou Hikvision Digital Technology Co., Ltd
March, 2020
 

 

 

 

尊敬的客戶:

 

我們注意到近期市埸有一些推廣來歷不明的”海康威視”產品,我司作出以下澄清。

 

使用風險:
1、目前市場的測溫熱成像產品分爲兩種:工業熱成像測温產品和專業人體熱成像測溫產品。其中工業熱成像測溫產品的測溫精度在(±1°C以上),而專業人體熱成像測溫產品的測溫精度在(±0.5°C以下),因此工業測溫產品無法作為人體溫度異常檢測使用。
2、對於非海康威視HIKVISION品牌產品,我們提請客戶注意和檢查其可能存在的設計和安全隱患。
3、熱成像測温產品需配合當地批準的HIKVISION軟件使用,非法使用未授權軟件可能存在法律風險。
4、中國内地和香港澳門區域所銷售的“海康威視HIKVISION”產品遵循不同的當地認證標準,中國内地銷售的人體熱成像測溫產品未通過國際認証(如:CE),直接在香港澳門區域使用將可能面临法律風險。
5、熱成像產品属進口管制類別,所有港澳區域官方渠道銷售的HIKVISION熱成像產品已通過香港政府相關部門批準,合法進入香港市場銷售,使用未經批準的熱成像產品,將會面臨香港工業貿易局的處罰。

 

香港行貨保證:
1、廠家授權渠道提供專業的人體測溫方案,並提供非常嚴格的現場安裝調試指導,以及後續的產品校準服務支援。
2、原廠持續的固件程序升級。
3、原廠3年保養服務政策。

 

如何判斷香港行貨:
1、產品具有海康威視HIKVISION產品編碼。(電話可提供查詢服務)
2、產品外觀采用英文包裝。

 

為了維護和保護合作夥伴、用戶及本公司的合法權益,本公司對任何非法使用”海康威視HIKVISION”產品、軟件及商標的行爲,一律追究法律責任。

 

若您發現有非官方渠道與您取得聯繫,請及時通知我司。

 

杭州海康威視數字技術股份有限公司
2020年3月