FAQs - About Hikvision - Hikvision ประเทศไทย

Commercial Display

Global

Global - English

Asia

Europe

Oceania

ANZ - English

Latin America

North America

Middle East and Africa

Filter

Company Overview

What are Hikvision’s core values, vision, and corporate culture?
Founded in 2001, Hikvision focuses on integrated security and scenario-based digitalization, with a commitment to serving various industries with AI-powered Internet of Things (AIoT) technologies.
- Since its founding, Hikvision has steadfastly upheld its core values of ‘Professionalism, Reliability, and Integrity’. These values guide Hikvision on its journey through the last two decades, reinforcing Hikvision’s leading presence in the AIoT industry.
- Hikvision is unwaveringly dedicated to its long-term vision - to empower security and sustainable growth of the world. In alignment with it, Hikvision defines its mission as protecting the safety of individuals and communities, empowering industries through digitalization with AIoT technologies, and advancing sustainable development for the world we all share.
- Hikvision fosters a “people-oriented” corporate culture, creating supportive and inclusive workplaces and ample advancement opportunities for its employees, with its focus on safeguarding rights, caring for well-being, and supporting long-term growth.
What is Hikvision's global scale and market position?
Through decades of dedicated innovation and strategic evolution, Hikvision has continually advanced the industry forward, evolving into a global tech company that has experienced significant growth and made a profound impact on the market. In 2024, Hikvision ranked No.1 in the A&S Top 50 Global Security Manufacturers Ranking for its 9th consecutive year since 2016.
- Revenue – By 2024, Hikvision achieved a total revenue of nearly 13 billion US Dollars, with 4.5 billion US Dollars coming from overseas markets, roughly one third of total revenue.
- Employee number – The number of our colleagues has reached more than 59,000 in 2024.
- Global presence – Hikvision is now serving over 180 countries and regions through an extensive network, with more than 90 subsidiaries and offices overseas.
What are Hikvision’s core strengths?
Hikvision’s strength is rooted in its core values, a drive for continuous innovation, and its global reach.
- Core values – With a focus on professionalism, reliability, and integrity, the company has built an expansive AIoT ecosystem that extends from security and digital transformation to emerging areas like smart home, robotics, and beyond.
- Continuous innovation – Hikvision’s powerful technology R&D ensures the company’s IoT perception, AI, and other technologies work together to meet diverse market demands for a wide range of industries. By 2024, Hikvision had employed more than 28,000 R&D engineers and technicians, almost half of its entire workforce, with investment in R&D reaching 12.83% of its revenue in 2024. Meanwhile, it has established more than 10 R&D centers worldwide. This is further backed by its advanced in-house manufacturing and strict quality control, ensuring that every product performs consistently and reliably.
- Global reach – In addition, Hikvision’s marketing and service network covers all continents and major markets. This global reach enables the company to offer localized support and work closely with its partners. This collaborative spirit, combined with an open approach to technology integration, is how Hikvision delivers innovative solutions to customers around the world.
How does Hikvision fulfill its social responsibilities and promote sustainable development?

Beyond driving technological innovation to support customers and empower various industries, Hikvision also believes in “Tech for Good”, aiming to leverage its technology to drive positive social impacts. With this principle in mind, in 2024, Hikvision established its THRIVE sustainability philosophy, with a focus on five areas — Harmony, Reliability, Integrity, Value Chain, and Environment — to jointly create a prosperous and better future with its stakeholders.

Check the sustainability webpage and Hikvision’s 2024 ESG Report to learn more about how Hikvision promotes sustainable development.
How does Hikvision ensure the cybersecurity of its products and solutions?

Hikvision adopts a comprehensive, transparent, and proactive strategy to safeguarding its products, solutions, and customers' data. Guided by the Hikvision Security Development Maturity Model (HSDMM), we embed security best practices across the entire product lifecycle. Our commitment is validated by numerous globally recognized certifications, including ISO/IEC 27001, ISO/IEC 27701, IEC 62443-4-1, CC EAL3+, and CSA-STAR.

To manage potential threats proactively, we operate the Hikvision Security Response Center (HSRC), which works with the global security community to identify, analyze, and resolve vulnerabilities, ensuring our products remain resilient against evolving cyber risks.

To learn more about Hikvision’s cybersecurity practices and initiatives, please click here.
How does Hikvision ensure the compliance of its technologies, products, and solutions?

Hikvision is firmly committed to the core value of “championing integrity and compliance for sustainable development”. We diligently adhere to local laws and regulations, uphold business ethics, and maintain a strong sense of self-discipline. Under the guidance of Hikvision Code of Ethics and Business Conduct, Hikvision builds a compliance management system in line with industry best practices and integrates the high standards of business ethics into operations.

Check the compliance webpage to learn more about Hikvision’s responsible practices.

Products & Solutions

What main products does Hikvision offer?
Hikvision provides a comprehensive portfolio of hardware and software powered by advanced AIoT technologies, serving security and broader industry needs. Its main product families include:
- Video perception – Network cameras such as the Pro Series with AcuSense for accurate alerts, ColorVu for vivid imaging in low light, and Turbo HD for analog systems.
- Multidimensional perception – Thermal cameras for poor-visibility detection, smart audio devices, radar, and fiber-optic sensors.
- Access control and alarms – Integrated access control, intercom, and wired/wireless alarm systems for safer environments.
- Traffic and mobility – Smart traffic cameras, parking systems, and in-vehicle solutions for road safety, efficiency, and portable evidence collection.
- Commercial displays – LED displays and WonderHub interactive displays for engaging experiences in retail, education, and more.
- Storage, computing and networking – Reliable recording, intelligent analysis, and stable data transmission for system-wide performance.
- Centralized management software – Platforms such as HikCentral for unified management, analysis, and integration, available on-premise or in the cloud.
To explore our full product portfolio, please click here.
What vertical solutions does Hikvision provide across various industries?
Hikvision serves a wide range of industries, offering dedicated solutions such as:
- Education – Campus access control, attendance tracking, and security monitoring, plus interactive displays and lecture capture for modern learning.
- Energy – Thermal detection for overheating, explosion-proof monitoring in hazardous areas, and AI-powered perimeter protection.
- Healthcare – AI-based fall detection, controlled access to sensitive areas, and centralized video monitoring for safety and awareness.
- Logistics – Automated vehicle entry, dock management, and parcel tracking with machine vision.
- Manufacturing – Machine vision for inspection, thermal equipment monitoring, and AI analytics for worker safety compliance.
- Public transport – Onboard safety systems, driver behavior monitoring, and ridership analysis to improve service.
- Retail – People counting, heat mapping, queue management, and loss prevention analytics.
Learn more about Hikvision’s solutions tailored for diverse demands, and see how they bring success stories to our customers worldwide.
How do Hikvision’s solutions help customers and users?
Hikvision solutions address specific user challenges, focusing on security enhancement, operational efficiency, and digital transformation.
- Security enhancement – For critical infrastructure such as power plants or airports, explosion-proof and thermal cameras with deep learning provide real-time perimeter and temperature alerts, enabling early intervention.
- Digital transformation – In smart factories, integrated cameras and sensors automate quality checks, monitor production, and coordinate logistics. In retail malls, intelligent parking steers drivers to open spaces, while footfall analytics guide store layout and marketing—helping businesses run smarter at every step.
How about Hikvision’s technical support and customer service?

Hikvision maintains a global support network with more than 90 branches, 18 logistics centers, and over 500 after-sales service points overseas, which ensures local assistance and timely product delivery wherever our customers are. On the company’s official website, you can find distributor contacts, firmware downloads, and knowledge bases for self-service. These resources are complemented by direct technical support from our team of trained representatives.

Technology & Innovation

What are Hikvision’s core technologies?
AIoT Technology System – For over two decades, Hikvision has evolved from its origins in video technology to establish a technology system built on IoT perception, artificial intelligence, and big data, delivering security and scenario-based digitalization to a wide range of industries and leading the future of AIoT.
- IoT perception – A cornerstone of Hikvision’s technology system is multidimensional IoT perception. Its capabilities have expanded from visible-light imaging to X-ray, infrared, ultraviolet, and millimeter-wave technologies. By fusing these inputs, machines gain functional “eyes, ears, nose, and tongue” to capture reliable data for digitalizing the physical environment. In acoustics, technologies range from audible sound to ultrasound, supporting diverse applications, while additional sensors measure temperature, humidity, pressure, and magnetic force—turning complex physical signals into actionable digital insights.
- Artificial intelligence – Breakthroughs in large-scale and multimodal AI models are accelerating intelligent applications and narrowing the gap between the physical and digital worlds. While expanding IoT perception boundaries, Hikvision has advanced AI technology with its Guanlan large-scale AI models, designed to transform the AIoT ecosystem. For example, the AI-powered DeepinView cameras combine advanced imaging with deep learning to deliver precise detection and analysis across scenarios. AI also powers the AcuSeek NVR, enabling natural-language searches of recorded footage for faster, more efficient investigations. Together, these innovations demonstrate how AI empowers industries with better solutions to complex, real-world challenges.
How does Hikvision ensure the fairness of its AI technologies and uphold the technical ethics?

Hikvision has established a rigorous technical ethics system to ensure ethical practices in its management and operations. The Technical Ethics Committee is tasked with examining potential moral and ethical conflicts related to technology R&D and its applications.

To ensure the fairness of its AI technologies, Hikvision embeds its Five Principles of Responsible AI Technology - Fairness, Accountability, Openness and Sharing, Security and Reliability, and Respect for Privacy - into operational decision-making, ensuring that its AI technologies are developed and applied with integrity, transparency, and respect for global values.
What is Hikvision’s future strategy?

Hikvision continues to lead the future of AIoT. The company pushes the boundaries of IoT perception technologies across vision, thermal, acoustics, and radar, serving as a bridge between the physical and digital worlds. These perception capabilities are enhanced by artificial intelligence that transforms data into structured, meaningful insights for specific scenarios and business needs. Big-data analytics integration enables effective data organization and analysis to unlock full value.

On this foundation, Hikvision delivers technology-driven solutions through three strategic pillars. Security remains our bedrock, continuously refining technologies to safeguard people, property, and assets. Scenario-based digitalization creates industry-specific solutions for manufacturing, education, urban governance, and mobility. Innovation businesses expand AIoT into smart home, robotics, and more, feeding new capabilities back into the core and creating broader market opportunities.

Partnership & Service

What training and certification programs does Hikvision offer?
Hikvision offers comprehensive training programs on eLearning and Hik-Partner Pro.

Training Programs:
- Certification Courses
- HCSA (Hikvision Certified Security Associate) & HCSP (Hikvision Certified Security Professional)

- Structured learning journey from theory to hands-on practice, with case studies.

- These courses help you become a technical expert in your field.

- Covers abundant products, e.g. CCTV, Access Control, HikCentral Pro, LED, etc.
- Non-Certification Courses
- Flexible learning options like micro-courses, webinars, and workshops.

- These are designed for quick knowledge and skill acquisition.
How to become a Hikvision business partner?
1. Registration Phase
- Log in to Hik-Partner Pro via website or mobile app store search.
- Select applicable service provider type.
- Complete registration for both onehikID and company accounts.
2. Authentication Phase

Submit company qualification documents for Authentication. Review results will be provided within 7 business days.

3. Benefit Activation
- Basic Registration Benefits: event , product , survey, explore , SMB, quotation, calculators, designer tools , device ,site , firmware search, Chatbot, elearning community
- Authentication Partner Benefits: Co-branding, partner program, digital store map, eCoupon, sellout promotion, rebate dashboard, employee mgmt., valued added services HCT, health monitoring , ARC business, case, unbind case, passwords resetting, RMA.
For integration purposes, please visit Hikvision's Technology Partner Portal

* The specific benefit rules are set and determined by local Branch office, which retains the final interpretation rights.
Does Hikvision provide an open platform for developers?

Yes. Our Technology Partner Program (TPP) Portal offers documents and other relevant materials for the integration development, such as SDKs, APIs, developer guides, tutorial videos, etc.
How can I integrate with Hikvision products?

i)      Register an account on the TPP Portal (https://tpp.hikvision.com).

ii)     Access integration resources on the Download page.

iii)    Troubleshoot any issues that may come up throughout your integration journey by watching tutorial videos or submitting an Online Case, and one of our dedicated integration support engineers will reach out to you within 1 business day.
Where do I download Hikvision integration resources?

You can access all integration documentation and other relevant materials, such as SDKs, APIs, developer guides, tutorial videos, etc. on the TPP Portal.
Is technical support available during integration?

Of course.

You can watch the tutorial videos for common questions you may have during your integration development.

Additionally, you can file an Online Case, and one of our dedicated integration support engineers will reach out to you within 1 business day.
What are the benefits of becoming a Hikvision TPP partner?
- Access to a wealth of technical and commercial resources.
- Synergy between your solutions and Hikvisions'.
- Global reach and support.
- Faster go-to-market process.
How long does it take for me to become an official technology partner of Hikvision?

Once you register, your application will be reviewed by a local partner alliance manager. An email notification of approval or rejection will be sent to you. The process takes usually 1-3 business days

Our Technology Partner Program features three partnership levels: Integration Partner, Solution Partner and Premium Partner. Click here to see the benefits as well as the requirements for each level. After registration approval, you will automatically become an Integration Partner and have access to resources and materials that help you easily integrate with Hikvision products. If you are ready to upgrade to a higher level for more benefits, i.e. Solution Partner or Premium Partner, you can submit a Partnership Level-up Request.

Currently, we only issue partner certificates to our Solution Partners and Premium Partners. But if you publish your integration results or joint-value solutions on the portal, you will be upgraded automatically to a Solution Partner.
How do I showcase my integrations?

• Access My Account > SOLUTION MANAGER > My Solutions > Create Solution

• You can submit an unlimited number of joint-value solutions under based on your integration with Hikvision products.

• Visit our Joint-value Solutions page to explore solutions published by other technology partners.