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Please visit here if you look for Hikvision technical support services through online service or emails, or over the phone.

Technical Support Form

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Password reset
Unbind device
Firmware upgrade
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By submitting this form, I confirm that I have read and agreed to the privacy policy and be contacted by Hikvision's distributor.

Dear customer,

According to the security regulations, we are unfortunately unable to process password reset/unbind requests for installers or end users;

1. If you are an end user, please contact your direct service provider to help you with password reset/unbind . If you are unable to find them, please contact our local distributors.

2. If you are an installer or professional service provider , please submit password reset/unbind cases through Hik Partner Pro.

Thank you for your understanding and cooperation.

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