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FAQs

Q:  Where are Hikvision Cloud Service servers actually deployed?

 

1.   Streaming Service

  • The streaming servers are used to process real-time preview and playback data.
  • Video streaming nodes are deployed in Australia, enabling video streams to be transmitted and played locally to support performance and latency requirements. 
  • Video stream relaying is designed to operate within an Australia-based architecture, with offshore relays used only where operationally required.

2.   Cloud Storage Service

  • The encryption key is generated and stored locally on the user’s device. Hikvision has no access to the video content.

Q: How are users’ data (especially video and alarm information) stored and protected on the cloud?

 

Hikvision is among the first companies worldwide to earn NIST CSF 2.0 certification, following a rigorous independent audit conducted by the British Standards Institution (BSI).

 

 

1.  Encrypted Transmission:

  • HTTPS/SSL encryption for data in transit prevents interception or tampering.
  • Advanced RSA, AES and TSL encryptions ensure secure data transmission between the cloud and devices.

 

2.  Multi-layer Isolation: Data isolation is implemented at the application, database, and network layers to prevent any user information leakage.

3.  Permissions Control: Strict role-based permissions. Only administrators can access and manage the system.

4.  International Security Certifications:

  • ISO 27001 – Information Security Management System
  • ISO 27701 – Privacy Information Management System
  • ISO 29151 – General Personal Information Protection Management System
  • CSA STAR – Cloud Security Management Certification
  • ISO 27017 – ISMS Cloud Security
  • ISO 27018 – PII in Public Clouds Protection Management System

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