Get your devices managed by trusted installers

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¿Tienes problemas para administrar tus dispositivos de seguridad tu mismo? Cuando ocurren fallas, ¿cuesta demasiado tiempo y dinero encontrar instaladores de inmediato? ¿Estás cansado de explicarles todo una y otra vez?

Ahora puedes asignar permisos limitados a tu instalador o proveedor de servicios de seguridad para que puedan ayudarte a administrar tus dispositivos agregados en Hik-Connect, brindar mantenimiento de forma remota y permitirte volver a tu trabajo. Todos los servicios que ofrecen los instaladores se otorgan solo con tu autorización, por lo que puedes concentrarte en proyectos más importantes con la seguridad de que alguien de tu confianza se encarga de tus sistemas de seguridad.

Eficiencia operacional

Los servicios remotos, como la configuración remota de dispositivos, el mantenimiento regular y las actualizaciones de firmware, se pueden brindar sin operaciones complejas, lo que mejora en gran medida la eficiencia de la comunicación con tus instaladores y reduce tu propia carga de trabajo.

Guaranteed flexibility and reliability

Hik-Connect offers ways to get more done, and ensures that you retain complete control over your devices.

You can manage rights and duration, defining and limiting which function installers have permission to access
You do not need to give your account password to installers
You will receive notifications and view installers’ operation logs in real time

Instant troubleshooting

With your authorization, installers can identify security issues and provide support for timely troubleshooting. Device alerts help even more when you unlock services on Hik-Connect.

(More services such as proactive operation and remote maintenance are available; please contact your installer for details.)

Expanded linkage

Unlock intelligent, cross-device linkage, connecting intrusion alarms with a siren, camera recording, or footage of unusual activity and more. (For these great functions, please contact your installer.)

Ask your installer for his/her Hik-ProConnect email account.
Share devices with your installers and wait for him/her to accept

Ask your installer for his/her Hik-ProConnect email account.
Share devices with your installers and wait for him/her to accept

Can installers view my video clips?

Installers can not access any of your videos without your permission. You can assign permissions to designated installers to ensure only authorized persons can preview, play back or download specified videos. Also, you can set the service duration so installers have no access outside of that time.

What information can installers see when they help manage my devices?

After getting the authorization but without further permissions to manage, preview or play back footage, installers can only see basic information such as your Hik-Connect account name, managed device names, types, serial numbers, and status (online/offline). Once installers are allowed to configure your devices, they can inspect and adjust your configuration information, including time settings, video recording plans, and image parameters, within a certain time limit.

*When you unlock the proactive maintenance service, installers are allowed to view the health status of your managed devices and receive real-time device alerts. Proactive health monitoring includes inspecting the status of storage disks or SD devices, network connection, and battery operation