Current announcement would take effect as from today, while the various paid services and support provided by Hikvision branches and partners remain in force. In case of any questions, please contact our local branches. The final interpretation of any and all policies stated herein is at the sole discretion of Hikvision.
Special Notes
If you are using a customized version, please contact the local Hikvision branch for a separate assessment of the feasibility of the upgrade. You can view the version number by clicking About in the upper right corner of the software website, and determine whether it is a baseline version by the version number naming. If the product version number naming consists of the main version number and date, it is a baseline version, such as 2.2.0.20241218; if the version number contains JKN, IPM or DZP, or ends with 50, 60, etc., it is a customized version; if you cannot determine, please contact the local Hikvision branch for assistance.