Technical Support Engineer (HIKROBOT)

Global

Global - English

Asia

Europe

Oceania

ANZ - English

Latin America

North America

Middle East and Africa

Job Overview:

We are seeking a highly skilled and motivated Technical Support Engineer to join our team. The ideal candidate will be responsible for the overall delivery plan of mobile robot projects, ensuring seamless on-site implementation, and providing excellent technical support services to our customers. If you have a strong background in mobile robotics, project management, and customer support, we want to hear from you.

Key Responsibilities:

Project Delivery Management:

Develop the overall delivery plan for mobile robot projects.
Monitor and follow up on the project plan, making necessary corrections to deviations in a timely manner.
Ensure the successful execution of on-site project delivery.

On-Site Implementation and Technical Support:

Lead on-site project delivery, providing customers with AGV on-site implementation services.
Offer technical support services during on-site implementation.
Track, provide feedback, and coordinate the resolution of on-site product and technical problems.
Quickly and efficiently solve customers' technical problems.

Problem Resolution and Risk Management:

Identify and control project risks related to technical aspects.
Coordinate with various teams to address on-site product and technical issues.
Implement effective solutions to ensure customer satisfaction.

Customer Training and Support:

Provide training for customers on technical parameters, product performance, and operations.
Tailor training programs to meet specific customer needs.
Offer ongoing support to customers, ensuring they have the knowledge and resources to utilize our products effectively.

Collaboration and Pre/Post-Sales Activities:

Collaborate with regional sales teams.
Conduct pre-sale functional demonstrations.
Engage in technical communication with customers.
Compete in product comparisons (PK) with competitors.
Oversee product installation, testing, and handle abnormal problems during and after the sale of products.

Our Ideal Candidate:

Bachelor's degree in Engineering, Robotics, or a related field.
Proven experience in project management, particularly in mobile robot projects.
Fluent in Chinese Mandarin
Proficient in English
Excellent problem-solving skills and the ability to quickly respond to on-site technical issues.
Effective communication and interpersonal skills.
Willingness to travel for on-site project delivery and support.
Collaborative mindset and ability to work seamlessly with cross-functional teams.

If you are passionate about cutting-edge technology, possess a strong technical acumen, and thrive in a dynamic work environment, we encourage you to apply for this exciting opportunity. Join us in shaping the future of mobile robotics!