Terms & Statement
Updated date: 2024/07/17
Welcome to join Hikvision e-Learning! Hangzhou Hikvision Digital Technology Co., Ltd ("HIKVISION", "we", "our", "us") provides courses, learning materials, quizzes, exams, certifications and training programs, etc. for use in conjunction with various HIKVISION products/solutions through all services that may be accessed at https://elearning.hikvision.com/en/, and all associated sites connected with https://elearning.hikvision.com/en/, excluding any third parties' sites (the "Websites"). The term "HIKVISION Services" or “Services” means the content provided on the Websites.
These Instructor and Administrator Terms ("Terms") govern your access to and use of HIKVISION Services. When you sign up to become an instructor or administrator on the Websites, you agree to abide by these Terms. It covers details about the aspects of the Services relevant to instructors/administrators and are incorporated by reference into our Terms of Service, the general terms that govern your use of our Services. PLEASE READ THESE TERMS CAREFULLY. If you do not agree with these Terms, do not register or use any HIKVISION Services.
1. Use HIKVISION Services
You may use HIKVISION Services only if you can form a binding contract with us, and only in compliance with these Terms and all applicable laws. An instructor/administrator account ("Account") is required to use the Services. When you create Account, and subsequently when you use certain features, you shall provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete.
1.1 As an instructor
(1) You can invite trainees to attend your courses and tests;
(2) Create face-to-face training course and practice exam for your trainees;
(3) Approve trainees’ learning registration;
(4) Check the attendance;
(5) Check in for trainees’ theoretical test result and other course related data;
(6) Import operational test result for trainees;
(7) Other functions to manage courses, exams and trainees.
1.2 As an administrator
(1) You can invite trainees to attend courses and tests;
(2) Assign instructors to assigned courses;
(3) Create face-to-face training course and practice exam;
(4) Approve trainees’ training registration;
(5) Check the attendance;
(6) Access to course related data including the test and teaching result;
(7) Import operational test result for trainees and evaluate the performance of instructors;
(8) Other functions to manage courses, exams, instructors and trainees.
2. Instructor Obligation
As an instructor, you are responsible for all content that you post, including lectures, quizzes, practice tests, assignments, resources, answers, course landing page content, assessments, and announcements ("Teaching Content").
2.1 You represent and warrant that:
(1) you will provide and maintain accurate Account information;
(2) you own or have the necessary licenses, rights, consents, permissions, and authority to authorize HIKVISION to use your Teaching Content as specified in these Terms and Terms of Service;
(3) your Teaching Content will not infringe or misappropriate any third party's intellectual property rights;
(4) you have the required qualifications, credentials, and expertise (including education, training, knowledge, and skill sets) to teach and offer the services that you offer through your Teaching Content and use of the Services; and
(5) you will ensure a quality of service that corresponds with the standards of your industry and instruction services in general.
2.2 You warrant that you will not:
(1) breach any applicable laws or regulations;
(2) post or provide any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory, obscenity, gambling, violence, horror, libelous content or information;
(3) spreading obscenity, gambling, violence, horror and/or abetting crimes;
(4) post or transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, or any other form of solicitation (commercial or otherwise) through the Services or to any user;
(5) use the Services for business other than as provided on the Websites;
(6) interfere with or otherwise prevent other instructors from providing their services or content; or
(7) abuse HIKVISION resources, including support services.
3. Administrator Obligation
As an administrator, you are responsible for all content that you managed under your Account, including instructor and trainee management, courses development, tests arrangement, and any other behaviors on behalf of your organization ("Submitted Content").
3.1 You represent and warrant that:
(1) you will provide and maintain accurate Account information;
(2) you have the necessary licenses, rights, consents, permissions, and authority to authorize HIKVISION to use your Submitted Content as specified in these Terms and Terms of Service;
(3) your Submitted Content will not infringe or misappropriate any third party's intellectual property rights;
(4) you ensure the security and legality of any third-party links you plan to integrate or upload on the Websites; and
(5) you are responsible for your instructors’ uploaded Teaching Content and published relevant training courses and HIKVISION does not assume any liability arising from such cause.
3.2 You warrant that you will not:
(1) breach any applicable laws or regulations;
(2) post or provide any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory, obscenity, gambling, violence, horror, libelous content or information;
(3) spreading obscenity, gambling, violence, horror and/or abetting crimes;
(4) post or transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, or any other form of solicitation (commercial or otherwise) through the Services or to any user;
(5) use the Services for business other than as provided on the Websites; or
(6) abuse HIKVISION resources, including support services.
4. License to HIKVISION
The Teaching/Submitted Content you post as an instructor or administrator remains yours. By posting courses and other content, you allow HIKVISION to reuse and share it but you do not lose any ownership rights you may have over your content.
You hereby grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content in any and all media or distribution methods. This includes making your content available to other companies, organizations, or individuals who partner with HIKVISION for broadcast, distribution, or publication of content on other media, as well as using your content for marketing purposes, for example, sharing your training sessions and times with HIKVISION partner. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law. You represent and warrant that you have all the rights, power, and authority necessary to authorize us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.
5. Safety Policy
You agree to abide by HIKVISION’s Websites policy, and other content quality standards or policies prescribed by HIKVISION from time to time. HIKVISION reserves the right to remove content, suspend courses, and/or ban instructors for any reason at any time, including in cases where:
(1) Use of Services does not comply with these Terms and Terms of Services;
(2) Teaching Content falls below our quality standards or has a negative impact on the trainee experience;
(3) Use of Services that might harm to our reputation or bring HIKVISION into public disrepute, contempt, or ridicule;
(4) Use of Services that constitutes breach of laws and regulations;
(5) Use the data you receive for any purpose other than providing Services;
(6) Solicit or store additional personal data outside on the Websites;
(7) Any other improper behaviors.
6. Trademark
You may use our trademarks where we authorize you to do so. You can represent and warrant that:
(1) only use the HIKVISION trademarks that we make available to you;
(2) only use our trademarks in connection with the purpose on Websites; and
(3) immediately comply if we request that you discontinue use.
You warrant that you will not:
(1) use HIKVISION trademarks in a misleading or disparaging way;
(2) use our trademarks in a way that implies that we endorse, sponsor, or approve of your Teaching/Submitted Content or services; or
(3) use our trademarks in a way that violates applicable law or in connection with an obscene, indecent, or unlawful topic or material.
7. Modification and Notification
From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and HIKVISION reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.
If you do not agree to the changes, you should stop using the Services. On the other hand, if you continue to use the Services after the change takes effect, you are deemed to agree to the changed terms.
8. Contact Us
Should you have any questions, please contact us immediately via email at eLearninglobal@hikvision.com.
Last Updated: 2024/07/17
Welcome to use Hikvision eLearning. Hikvision eLearning is operated by Hangzhou Hikvision Digital Technology Co., Ltd ("HIKVISION", "we", "our", "us"). We fully respect your privacy and attach great importance to your privacy security. Moreover, we strictly comply with the national laws and regulations and take appropriate security measures to protect your personal information. Thank you for your trust in us.
Please carefully read this privacy statement (hereinafter referred to as "Statement"), fully understand and agree with this Statement before you use any service provided on the website of https://elearning.hikvision.com/, and all associated sites connected with https://elearning.hikvision.com/, excluding any third parties' sites (the "Websites") .The term "HIKVISION Services" or "Services" means the content provided on the Websites.
This Statement explains how HIKVISION handles the collection, storage, and disclosure of information, including personal information, regarding HIKVISION Services. We may modify this Statement at any time, provided certain provisions of this Statement prove to be incomplete or outdated and further provided that these changes are reasonable for you, taking into account your interests. If we make material changes to this Statement, we will notify you by the email address specified in your account or by means of notice on the Websites of any such changes. You can determine when this Statement was last revised by referring to the date it was "Last Updated" above. If you have any questions while reading this Statement, you can contact us through the contact details listed in this Statement.
By using HIKVISION Services or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated herein this Statement, including any changes we may make from time to time. In order to comply with applicable laws, including local data protection legislation (e.g. General Data Protection Regulation in Europe Union), we will specifically seek prior express consent to the particular processing (e.g. providing marketing materials to you) of personal information. Furthermore, we are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.
This Statement will help you understand the following:
1. The Types of Personal Information We Process
In order to provide HIKVISION Services, we will ask you to provide personal information that is necessary to provide those services to you, and we process the personal information which you voluntarily provide to us. If you do not provide your personal information, we may not be able to provide you with our Services.
We collect information in the following ways, depending on how you use of the Services and your account properties settings:
1.1 Data you provide to us
a) You are an administrator
Organization users can delegate or designate administrators to manage the study program on the Hikvision eLearning platform. When you create an administrator account and access the Services, we collect the following data, including:
Category of Personal Information |
Description |
Legal Basis for Processing |
Account Data |
In order to use certain features, you need to create an administrator account, which requires us to collect and store your name, email address, password, and account settings. As you use certain features on the Websites, you may be prompted to submit additional information including occupation and phone number. |
· Performance of contract; · Legitimate interests (service provisioning, identity verification, fraud prevention and security, communication) Performance of contract; Legitimate interests (enhanced platform functionality, convey content source information) |
Profile Data |
You can also choose to provide profile information like a photo, headline, biography, language, website link, social media profiles, country or other data. Your Profile Data will be publicly viewable by others. |
Performance of contract; Legitimate interests (service provisioning, enhanced platform functionality) |
Shared Content |
Parts of the Services let you interact with other users or share content publicly, including by uploading courses and other educational content, posting reviews about content, asking or answering questions, sending messages to trainees or instructors, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted. |
Performance of contract; Legitimate interests (service provisioning, enhanced platform functionality) |
Communications and Support |
If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, messages, location, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Statement. |
Legitimate interests (customer and technical support) |
b) You are an instructor
Category of Personal Information |
Description |
Legal Basis for Processing |
Account Data |
In order to use certain features, you need to create a user account, which requires us to collect and store your email address, password and account settings. As you use certain features on the Websites, you may be prompted to submit additional information including occupation and phone number. |
· Performance of contract; · Legitimate interests (service provisioning, identity verification, fraud prevention and security, communication); Performance of contract; Legitimate interests (enhanced platform functionality, convey content source information) |
Profile Data |
You can also choose to provide profile information like a photo, headline, biography, language, website link, social media profiles, country, or other data. Your profile data will be publicly viewable by others. |
Performance of contract; Legitimate interests (service provisioning, enhanced platform functionality) |
Shared Content |
Parts of the Services let you interact with other users or share content publicly, including by uploading courses and other educational content, posting reviews about content, asking or answering questions, sending messages to other users, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted. |
Performance of contract; Legitimate interests (service provisioning, enhanced platform functionality) |
Teaching Content |
When you access Services, we collect certain data including which courses, assignments and quizzes you’ve started and completed; subscriptions; completion certificates; your exchanges with other users; and answers to questions, and other items submitted to satisfy course and related content requirements. |
Performance of contract; Legitimate interests (service provisioning, enhanced platform functionality) |
Communications and Support |
If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, messages, location, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Statement. |
Legitimate interests (customer and technical support) |
1.2 Data we collect through automated means
When you access the Services (including browsing content), we collect certain data by automated means. Below are some examples to help you better understand the data we collect. For more details, please refer to our cookie policy.
Category of Personal Information |
Description |
Legal Basis for Processing |
System Data |
Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types. |
Performance of contract; Legitimate interests (service provisioning, customer and technical support, fraud prevention and security, communication, product improvement) |
Usage Data |
Usage statistics about your interactions with the Services, including content accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, referrer, and other data regarding your use of the Services. |
Legitimate interests (service provisioning, enhanced platform functionality) |
Geographic Data |
An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address. |
Legitimate interests (user experience improvement, fraud prevention and security, compliance) |
2. How We Use Your Personal Information
2.1 You are an instructor
If you are an instructor, we process your personal information as a controller for purpose of: (i) to provide HIKVISION Services described in Terms of Service and Instructor and Administrator Terms; (ii) in furtherance of our legitimate interests in operating HIKVISION Services and business; and (iii) with your consent. In some cases, we may process your information to comply with applicable law, legal process, or regulation, e.g. meeting a legal obligation, a court order, official request or other binding decision(s), such as sharing data with law enforcement or tax authorities; protect any person from death or serious bodily injury; or to carry out a task in the public interest.
(1) Account Registration and Login
We need to collect your personal information, including your name, phone number, and email address, when you register an instructor account on the Websites. After successful registration or logging in, you can selectively complete your basic personal information such as avatar, gender, and introduction.
By submitting afore said information, you agree that your name, introduction and work experience will be publicly viewable by others for purpose of courses introduction, trainees comment, interactive communication, etc.
(2) Deliver Teaching Content
You can upload the teaching videos and courseware on the management page and set up relevant training courses. You upload the teaching materials for the first time, we will apply for the permission to read the albums and files on your computer. We will collect your teaching materials and present them in the academy interface for your trainees to learn and use online.
(3) Ensure Services Provide Properly
During you use Services, to ensure that you can use our Websites functions properly, we will collect your device information and logs only based on the principle of maximum necessity and minimum scope. The details are as follows:
When users come to our Websites, we may track, collect, and aggregate information indicating, among other things, which pages of our Websites were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from the URLs from which you linked to our Websites. Collecting such information may involve logging the IP address, operating system, and browser software used by each user of the Websites. We may be able to determine from an IP address a user's Internet Service Provider and the geographic location of their point of connectivity. Location data may be used to route your traffic to the nearest regional server to reduce latency and improve your experience. Depending on the IP address, we may display different Content on the Websites, for example, show the courses in different language, the name of trainer responsible for the area corresponding to your IP address, various online/offline activities information. We may also use cookies and web beacons when you visit our Websites.
We may also receive information from third party organizations with which we collaborate to provide Services. If we associate information from other sources with personal information that we collect through our Services, we will treat the combined information as personal information in accordance with this Statement.
2.2 You are an administrator
If you are an administrator, which means you are authorized or designated by organization user, who has the platform operation rights to manage the trainees/instructors, so that you can enable, manage, and access Services on behalf of organization users. Moreover, administrator is responsible for your users’ invitation, after-sales service, and complaints, etc. In such case, you are the controller of personal information collected from the invited individual users or the user who joins into your training program, including trainees, instructors, and any other personnel. Please ensure that you have the legal basis and/or obtained prior consent to process such kind of personal information.
We, as the processor, shall process your provided personal information in compliance with requirement of applicable laws and regulations.
(1) Account Registration and Login
When you create an administrator account, you need to provide us with the necessary information and/or document(s) to display your qualification to represent the organization, including NDA(non-disclosure agreement), trainer certificates. Besides, necessary personal information for the account registration are required, including name and email address.
(2) Account management
After your administer account is created, you can import necessary personal information of your organization, including name, phone number, email address, and department name, to form a member list. Also we provide invitation function, which makes it easy for you to invite members to join your training program. After members successfully join the program, you can edit and complete other information of your members, such as nickname, gender, employee ID, email address, position, and entry date. Not only trainees', but also instructors', trainers' and staffs' accounts can be managed in a unified manner under management webpage of administrator account.
You can also add trainees via “Certification > Invitation” on the management webpage.
You can view the learning reports of your trainee via “User > Trainee” on the management webpage. The information includes the name, account, department, learning length, courses studied, course completion, completion rate, exams taken, and exam pass rate, etc. At the same time, we provide the function of exporting data copies by one click.
3. Cookies and Other Technologies
We use cookies, web beacons, and other technologies to keep records, store your preferences, improve our advertising, and collect information such as log data and device data. This allows us to better understand how you use HIKVISION Services and Products, diagnose and troubleshoot any problems you're having, and otherwise administer and improve HIKVISION Services and Products. For more information about cookies, please refer to our Cookie policy - Hikvision. We do not use cookies for any other purposes than those described in this Privacy Statement.
4. How We Share or Disclose Your Information
We do not sell any personal information to third parties. HIKVISION may share personal information with third parties on the basis of non-disclosure agreements. You hereby consent that we may disclose or share personal information to these third parties:
(1) We may share or disclose your personal information with HIKVISION affiliates, who are required to use that information in accordance with the purposes described in this Statement.
(2) We use service providers, vendors, technicians and other third-parties to help us process, store, and protect some of your data and otherwise help us administer the Websites and HIKVISION Services effectively, provide a better user experience, process your purchases, and increase the quality of HIKVISION Services. These third-parties are forbidden from using your personal information for non-HIKVISION purposes and are required to protect your information in accordance with this Statement and applicable laws.
(3) We may provide information to third-parties if we believe in good faith that we are required by mandatory law to do so. For example, to comply with legal orders and government requests; response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts; to protect the interests of HIKVISION Services users; to respond to claims that any content posted or displayed using HIKVISION Services violates the rights of third parties; in an emergency protect the health and safety of users of HIKVISION Services or the general public; or to enforce compliance with our Terms of Service and Instructor and Administrator Terms.
(4) We share information to protect our own legitimate business interests when we believe in good faith that we are required or permitted by law to do so. For example, we may share your personal information as needed to support auditing, compliance, and corporate governance functions; to combat fraud or criminal activity; to protect our rights or those of our affiliates and users; or as part of legal proceedings affecting HIKVISION.
(5) We may also disclose non-personal information (for example, aggregated or anonymized data) publicly or with third-parties, provided those data have been rendered anonymous in such a way that the data subject is no longer identifiable. For example, we may share non-personal information:
(6) If HIKVISION and/or all or part of our assets are ever sold or transferred, your personal information may be among the items sold or transferred. Under such circumstance, we will notify you by the email address specified in your account or by means of notice on website of (i) the identity and contact information of the purchaser or transferee, (ii) your right to revoke your consent to the provision of personal information, and (iii) the means by which you may revoke such consent.
5. How We Retain Your Personal Information
Your personal information is stored in Singapore.
HIKVISION generally stores your personal information on HIKVISION's servers which is established upon third-party servers, including Amazon Server and Internet Data Center, until you delete or edit it, or for as long as you remain a HIKVISION user in order to provide you with the most relevant offers. Please contact us using the contact details below if you would like more information about our retention policies.
We will retain your personal information for the period necessary to fulfill the purpose outlined in this Statement unless a longer retention period is required or permitted by applicable law.
6. Securing Your Personal Information
HIKVISION values the security of your personal information. We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information from unauthorized access, disclosure, use, modification, damage or loss. We conduct periodic reviews and assessments of the effectiveness of our security controls. We also organize security and privacy training courses to enhance employees’ awareness of protecting personal information. We will do our best to protect your personal information, but please note that no security measures are perfect.
Therefore, HIKVISION cannot guarantee that your personal information is under absolute security with the existing security technology. However, we will handle personal information breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects.
If you have any questions about the security of HIKVISION Services, you can contact us at eLearninglobal@hikvision.com.
7. Your Rights
During your use of Services, you can access, rectify, delete your personal information, exercise the right to modify the scope of consent, cancel your account and any other legal rights.
Keeping your personal information current helps ensure that we provide you with the most relevant offers. You can access, update or delete your personal information via your account profile by selecting "Personal Information" button. We are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
8. Your Choices
You also have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain third parties. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal data.
We think that you benefit from a more personalized experience when we know more about you and your preferences. However, you can limit the information you provide to HIKVISION as well as the communications you receive from HIKVISION through your account preferences.
You may choose not to receive commercial e-mails from us by following the instructions contained in any of the commercial e-mails we send or by logging into your account and adjusting your e-mail preferences. Please note that even if you unsubscribe from commercial email messages, we may still e-mail you non-commercial e-mails related to your account and your transactions on HIKVISION Services.
9. Global Operations and Data Transfers
We transfer and process your information globally both in our own facilities and with service providers, or partners, regardless of where you use our services. As HIKVISION operates globally, we may transfer your personal information to our affiliates worldwide, when processing that information for the purposes described in this Statement. We shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You hereby agree to transfer the data and you have the right to be informed of the appropriate safeguards taken by HIKVISION for this transfer of your personal information.
Currently we have data center in Singapore. The laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Statement.
10. Contact Us
Please contact us if you have any questions or comments about our privacy practices or this Statement. You can always reach us at eLearninglobal@hikvision.com. Please provide: (i) your name (or account user name) and preferred method of contact; and (ii) the details of your request or comment along with any corresponding website links.
11. Additional Terms
(1) EU/UK addendum
If you are located in the European Economic Area ("EEA") and UK, Please note,
A copy of the SCCs can be obtained by contacting us.
(2) US addendum
If you reside in some states of the United States, you may have additional privacy rights pursuant to those state privacy laws. Please find the details in the Additional State-Specific Privacy Notice.
Hikvision.com uses strictly necessary cookies and related technologies to enable the website to function. With your consent, we would also like to use cookies to observe and analyse traffic levels and other metrics / show you targeted advertising / show you advertising on the basis of your location / tailor our website's content. For more information on cookie practices please refer to our cookie policy.
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