Notice on the Discontinuation of iVMS-4500 Software and HiDDNS Service

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Dear customer,

Thank you for your long-term support to Hikvision.
Hikvision plans to discontinue the iVMS-4500 software and HiDDNS service from February 15, 2022. We sincerely apologize for the inconvenience caused to you.

The impact of the service discontinuation:

- The www.hiddns.com website will be closed;

- The HiDDNS domain service cannot be used;

- The iVMS-4500 software will be unavailable on the App stores, such as Apple Store, Hikvision App Store and others;

- The iVMS-4500 software installed on the mobile phone can continue to be used but cannot be upgraded.

As alternative solutions, Hikvision has launched Hik-Connect App in 2016 and Hik-ProConnect platform in 2020. We will continue to upgrade these products according to user needs and feedback.

If you are an end-user who is using iVMS-4500 App and HiDDNS services, you can add the device to Hik-Connect for further use.

Click here to view the introduction of Hik-Connect.
Click here to see how to add devices to Hik-Connect.

Click here to check whether your device model needs updating, and download the latest firmware for migrating to Hik-Connect.

Access the following link to download Hik-Connect App: https://appstore.hikvision.com. You can also scan the following QR code to download.

If you are an installer who is using iVMS-4500 App and HiDDNS services, you can add devices to Hik-ProConnect portal and App to provide remote operation, maintenance and management services for your customers.

Click here to view the introduction of Hik-ProConnect.
Click here to see how to add devices to Hik-ProConnect.

Visit Hik-ProConnect Portal: www.hik-proconnect.com.

Download Hik-ProConnect App: https://appstore.hikvision.com. You can also scan the following QR code to download.

If you have any questions, please contact support@hikvision.com or our local technicians.