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Frequently Asked Questions

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Can I attend more than one course?


We encourage you to attend as many courses as you require, according to the course requirements.
Please keep in mind you will need to have passed the HCSA course within 2 years in order to attend the HCSP courses.
  

Will refreshments be provided on the day?

Complimentary hot and cold refreshments will be available to you all day.
For our courses which run from 09.00 until 17.00, we provide a light buffet lunch.
If you have ‘Special Dietary Requirements' please fill in the details when sign up to the course. 
 

 

 

Can I bring colleagues with me on the day?


Your colleagues are welcome to book the course, please follow the course booking instructions as everyone needs to book for the course before they attend.  

 

What is the dress code?


The dress code is casual as we like our delegates to be comfortable whilst enjoying our training courses.

 

 

 

What happens if I cannot attend after I have made the booking?


We understand a trainee may not always be able to attend. Please email us to cancel the booking as early as possible to allow others to book the course. training.uk@hikvision.com

If a trainee does not show up without cancellation 3 days in advance, the trainee will not be allowed to book another training course in the following 3 months.

If the same trainee rebooks after 3 months and fails to turn up again, this trainee will not be allowed to book another training course in the following 6 months.

How many people from each company can attend a course?


We are happy to train an unlimited amount of delegates from each company depending on the course availability.

 

Do I need to bring any equipment?


Everything you require for the courses is provided by Hikvision.


  

What happens if I fail a course?


At the end of each course, there is a short exam.  When you are in the Training Centre you have one attempt at this exam. If you fail, you are given one more attempt at the exam, this is to be taken online at your own leisure within 90days.  If you would like to retake the test, please contact us by phone 01628 902 140 or email training.uk@hikvision.com. If a pass mark is still not reached after the further attempt, you are welcome to rebook the course. 


 

 

When will I receive my certificate?


We endeavour to send your certificate to your registered address within four weeks of you attending the course.

 

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