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Technical Support Engineer

 

We are looking for a call center Technical Support Engineer based in Uxbridge office. The role ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner.

 

Responsibilities
 

  • Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately.
  • Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
  • Help and support with testing products; and report the results to your line manager.
  • Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
  • Attend regular training and meetings to maintain and expand knowledge and performance level.
  • Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.

 

Requirements
 

  • IT network design skills, knowledge and experience.
  • IT troubleshooting skills, knowledge and experience.
  • IP CCTV system design skills, knowledge and experience.
  • IP CCTV troubleshooting skills, knowledge and experience.
  • Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration) .
  • Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration) .
  • A good team player who is able to work with other team members to achieve team targets.
  • Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations.
  • Positive attitude towards work.

 

Please note that the recruitment process will take longer due to this unusual period of time. On the other hand, the interview might be held via remote online interview if you are shortlisted. 

 

If you are interested in this role, please send your CV to career.uk@hikvision.com