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Technical Support Engineer

 

HIKVISION UK is very pleased to offer this graduate opportunity to those who will graduate in late 2020 and 2021. Graduates who require current Tier 2 sponsorship to work in the UK are welcome. 

 

An ideal Technical Support Engineer candidate will be/have:

  • proficient in Chinese and English. 
  • high self-driven, result driven and detail focused. 
  • network/IT basic knowledge.
  • excellent analytical and problem solving skills.
  • detail oriented troubleshooting skills.
  • aptitude to quickly learn new technologies.

 

Job Summary:

  • Deal with technical issues that are raised by distributors and sub-distributors. 
  • Sort out cases in relation to product problems and carry out internal case-sharing.
  • Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors.
  • Summarise product requirements in the regions, analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met.
  • Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products.
  • Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
  • Provide product consultation, product selection service to distributors, sub-distributors.

 

Please send your applicaion here or send your CV to career.uk@hikvision.com