Technical Support Engineer- Adriatic (based in Serbia)

Commercial Display

Global

Global - English

Asia

Europe

Oceania

ANZ - English

Latin America

North America

Middle East and Africa

Technical Support Engineers within Hikvision Adriatic region play a pivotal role supporting distributors, integrators and installers and ensuring that difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. An ideal candidate will be a good communicator who has a good understanding and a strong interest in Information Technology and is looking to develop their career in the technical industry.

Responsibilities

Provide support via phone and e-mail to distribution partners and installers in the Adriatic region on Hikvision products efficiently and accurately.
Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
Help and support with testing products; and report the results to your line manager.
Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
Attend regular training and meetings to maintain and expand knowledge and performance level.
Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.

Knowledge and Skills

IT network design skills, knowledge and experience
IT troubleshooting skills, knowledge and experience
IP CCTV system design skills, knowledge and experience
IP CCTV troubleshooting skills, knowledge and experience
Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration)
Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration)

Competences

A good team player who is able to work with other team members to achieve team targets
Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations
Positive attitude towards work
High integrity
A demonstrable passion for Information Technology
Must be willing to relocate to Belgrade, Serbia

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