Glass Half Full: Maxtag and Hikvision Upgrade Security across the Fuller’s estate

Glass half full: Maxtag and Hikvision upgrade security across the Fuller’s estate



When independent pub and hotel group Fuller, Smith & Turner decided the time was right to upgrade and streamline its security surveillance systems across its estate of around 200 pubs and hotels in the South of England, it turned to experts Maxtag. Maxtag developed a plan which provides a seamless upgrade path using Hikvision Turbo HD and IP equipment.


Fuller, Smith & Turner plc (Fuller’s) is an independent family-owned regional brewer and premium pub operator, founded in 1845 in Chiswick, West London. It is based at the historic Griffin Brewery in Chiswick, where brewing has taken place continuously since 1654. Fuller’s is listed on the London Stock Exchange.



Renowned as the home of such famed ales as the iconic London Pride, Frontier Lager, ESB and 1845, Fuller’s produces a variety of cask and craft keg beers supported by a changing seasonal range. The company owns Cornish Orchards, a craft cider maker producing a range of award-winning ciders and premium soft drinks, and Nectar Imports, a wholesale drinks business. In February 2018, Fuller’s also acquired Dark Star Brewing, a craft cask brewer based in Sussex.


Fuller's also owns and operates over 380 pubs, inns and hotels across the South of England. These include more than 200 Fuller’s managed pubs and hotels, and over 170 tenanted pubs, with the accommodation on offer consisting of in excess of 780 boutique rooms. The Fuller’s pub estate stretches from Brighton to Birmingham and from Bristol to the Greenwich Peninsula.


With such a wide range of locations, Fuller’s decided that the time had come to upgrade and synergise its security surveillance systems. In place across those facilities were a diverse range of analogue equipment from a myriad of manufacturers. In most cases these legacy systems were offering poor, low resolution images and no remote access to onsite video. 


Upgrade Required
“The systems had been installed in an ad hoc fashion, and in some instances needed upgrading as they were no longer really fit for purpose,” says Glynn Gordon, managing director of retail security systems experts Maxtag, who were called in by Fuller’s to address the security issue.


“Fuller’s wanted to unify all of its locations within the estate over time,” he says. “The aim was to bring everything onto one platform, whilst having an upgrade path for new and refurbished sites going forward, utilizing IP camera technology.”


A key consideration in the project was that while there was no doubt the existing equipment would need to be upgraded, the costs of re-cabling each site looked prohibitive – not to mention difficult to achieve in practice, given the way many of the buildings were constructed.


To overcome the challenges posed by this cabling conundrum, Maxtag proposed supplying and installing Hikvision Turbo HD systems to those Fuller’s sites where an upgrade was required for the cameras, the recorder, or both.


“This would allow the group to record 1080p HD images utilizing the existing cabling,” Gordon says. 


Turbo advantages
Since 2013, Hikvision’s Turbo HD range of products has brought high definition clarity to analogue surveillance systems. The Turbo products make the very most of legacy cabling, delivering innovations including ultra-low light recording and super-efficient bandwidth and storage usage. The very latest iteration of the Turbo HD range, Turbo 5.0, incorporates Artificial Intelligence-powered technology to boost colour performance even in the lowest light conditions, and to automatically detect, identify and extract relevant images from vast video datasets, saving time and resources.


For the Fuller’s project, Maxtag would be using a variety of Turbo cameras, and initially utilising the Turbo DS-7316 digital video recorders, which provide 16-channel HD recording and storage, and support analogue, HD-TVI, and IP cameras, a key requirement of the extensive ongoing project.


Maxtag’s plan was that the cameras and recorders could be upgraded in stages. “As and when cameras or recorders failed or were beyond economical repair they could be swapped out,” Gordon says. “The recorders could also be networked to HQ for remote access when recording evidence for the police if an incident occurred.”



While the Turbo equipment would go into the existing sites, any new or refurbished Fuller’s pubs and hotels would have Hikvision IP cameras and NVRs installed, capable of recording images at 3 or 4 megapixel HD quality, and all networked for remote access. 


“The beauty would be that both the Turbo HD and the IP systems would have the same familiar operating systems across the group,” Gordon says, ”which makes it very easy for managers and staff to quickly familiarise themselves and operate as required.”


The Hikvision network video recorders are both 16 and 32-channel models and are capable of connecting to 160Mbps of incoming bandwidth.


Future Path Mapped
Maxtag’s plan was agreed upon and put into place, and as a result Fuller’s has now converted more than 85 pubs and hotels over the last 18 months using a combination of Turbo and IP systems.


“The clarity of images has vastly improved and on a few occasions has been instrumental in helping the police with evidence when incidents have occurred predominantly outside the premises,” Gordon says. “The group now has a planned migration path going forward, and takes advantage of the latest Hikvision developments as they are released. That means they’re on top of the benefits of the newest technology without the need to begin the whole upgrade process again.”


The ongoing project has been warmly welcomed by Fuller’s. Oliver Boardman, Head of Digital & IT Operations, said: “We have been very pleased with the progress that we have made with Hikvision and Maxtag over the last 18 months. We have an increasingly standardised estate with regards to CCTV, which is helping to reduce faults and improve the service that we can provide to our pubs. With the need to protect privacy becoming more critical, we expect centralised management to become increasingly important.”



About Hikvision

Hikvision is the world’s leading provider of innovative video surveillance products and solutions. Featuring the industry’s strongest R&D workforce, Hikvision advances core technologies of audio and video encoding, video image processing, and related data storage, as well as forward-looking technologies such as cloud computing, big data, and deep learning. In addition to the video surveillance industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. Always creating value for its customers, Hikvision operates 37 regional subsidiaries all over the world to achieve a truly global presence. For more information, please visit us at uses strictly necessary cookies and related technologies to enable the website to function. With your consent, we would also like to use cookies to observe and analyse traffic levels and other metrics / show you targeted advertising / show you advertising on the basis of your location / tailor our website's content. For more information on cookie practices please refer to our cookie policy.


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