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Technical Support

Online Inquiry

Click to submit the form. Your inquiries should be directed to a local Hikvision branch office.

Contact

Headquarters

Email support: support@hikvision.com

ChatBot(English)

Online Chat (Monday to Friday, 10:00am - 12:00pm, 13:30pm - 17:30pm GMT+8)

Africa

Monday to Friday, 9:30am - 6:30pm GMT+0

Email:

South Africa: support.sa@hikvision.com

Other African regions（Not include Northern Africa）: support.africa@hikvision.com

Phone: 27101108228

Oceania

^Australia

Monday to Friday, 9:00am-5:30pm GMT+10

Monday to Friday, 9:00am-5:30pm GMT+11 (Summer Time)

Email: techsupportau@hikvision.com

Phone: 1300976305

^{New Zealand}

Monday to Friday, 9:00am-5:30pm GMT+10

Monday to Friday, 9:00am-5:30pm GMT+11 (Summer Time)

Email: techsupportau@hikvision.com

Phone: 092173127

Asia Pacific

^Brunei

Email: support.my@hikvision.com

^Cambodia

Email: support.cambodia@hikvision.com

^{Hong Kong & Macau, China}

Email: support.hk@hikvision.com

^India

Email: support@pramahikvision.com

Phone:

Monday to Saturday, 08:45am - 9:00pm GMT+5:30

Sunday, 09:30am - 06:30pm GMT+5:30

022-33226060; 022-68229999;

Monday to Saturday, 9: 00am - 6:30pm GMT+5:30

Toll Free: 1800 222 699

WhatsApp number: 8080239999

Live Chat

^Indonesia

Email: Service.id@hikvision.com

WhatsApp: +62813 8696 7242

ChatBot(Indonesian)

^Japan

Email: support.jp@hikvision.com

^Korea

Monday to Friday, 9:00am - 5:30pm GMT+9

Email: support.korea@hikvision.com

Phone: 18115998

Kakaoplus

^Malaysia

Email: support.my@hikvision.com

^Philippines

Email: support.ph@hikvision.com

^Singapore

Email: support.sg@hikvision.com

WhatsApp: +65 8536 7948

^Thailand

Monday to Friday, 9:00 am - 6:00pm GMT+7

Email: support.thai@hikvision.com

Phone: 6624607013

Central Asia

^Azerbaijan

Monday to Friday, 9:00am - 6:00pm GMT+4

Email: support.az@hikvision.com

Phone: 994 12 310 13 33

^Kazakhstan

Monday to Friday, 9:00am - 6:00pm GMT+6

Email: support@hikvision.kz

Phone: 7 (727) 291-75-88

^Uzbekistan

Monday to Friday, 9:00am - 6:00pm GMT+5

Email: support.uz@hikvision.com

Phone: 998712335550

Europe

^Europe

Email: support.eu@hikvision.com

^Belgium

Email: support.bnl@hikvision.com

^France

Email: support.fr@hikvision.com

^IBERIA

Email: support.es@hikvision.com

^Italy

Email: support.it@hikvision.com

^Israel

Email: support.israel@hikvision.com

^Luxembourg

Email: support.bnl@hikvision.com

^Netherlands

Email: support.bnl@hikvision.com

^Russia

Monday to Saturday, 5:00am - 6:30pm UTC+4

Email: support.ru@hikvision.com

Phone: 8 (800) 550-66-55

ChatBot(Russian)

^UK&Ireland

Monday to Friday, 9:00am - 5:00pm GMT+0

Email: support.uk@hikvision.com

Phone: UK Technical Support: +44(0)1790 600 300

Ireland Technical Support: +353(0) 1 447 0408

Latin America

Monday to Friday, 7:00am - 7:00pm GMT-5

Saturday, 7:00am - 12:00pm GMT-5

ChatBot(Spanish)

^Argentina

Email: soporte@hikvision.com

Phone: 54 51685739

^Brazil

Monday to Friday, 8:00am - 6:00pm GMT-3

Email: suporte.br@hikvision.com

Phone: 40204458; 08000254458

ChatBot(Portuguese)

^Chile

Email: soporte@hikvision.com

Phone: 56 229381016

^Colombia

Email: soporte@hikvision.com

Phone: 57 15085312

^{Costa Rica}

Email: soporte@hikvision.com

Phone: 506 4000 1989

^Ecuador

Email: soporte@hikvision.com

Phone: 01 800 001237

^Guatemala

Email: soporte@hikvision.com

Phone: 502 23761954

^Mexico

Email: soporte@hikvision.com

Phone: 52 5541696397

^Panama

Email: soporte@hikvision.com

Phone: 507 8366276

^Paraguay

Email: soporte@hikvision.com

Phone: 595 009800110077

^Peru

Email: soporte@hikvision.com

Phone: 51 16419269

^{Republica Dominicana}

Email: soporte@hikvision.com

Phone: 809 18493360013

^Uruguay

Email: soporte@hikvision.com

Phone: 598 0004162041560

^Venezuela

Email: soporte@hikvision.com

Phone: 08001029300

Middle East

ChatBot(Arabic)

^Algeria

Email: support.mena@hikvision.com

^Bahrain

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 80004765

^Egypt

Email: support.mena@hikvision.com

^Jordan

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 064296198

^Kuwait

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 22069147

^Morocco

Email: support.mena@hikvision.com

^Oman

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 80079991

^Pakistan

Monday to Saturday, 9:30am - 6:00pm GMT+5

Email: support.pk@hikvision.com

Technical Support Phone: 0213 8787305

^Palestine

Email: support.palestine@hikvision.com

^Qatar

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 00800101240

^{Saudi Arabia}

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 8008501022

^Turkey

Monday to Friday, 9:00am - 6:00pm GMT+3

Email: support.tr@hikvision.com

Technical Support Phone: 0216 9001933

^UAE

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 80008600007

North America

^{United States}

Dealer Professional:

Monday to Friday, 9:00am - 8:00pm Eastern / 6:00am- to 5:00pm Pacific

Email: techsupport.usa@hikvision.com

Phone: +1-866-200-6690(Toll Free)

Limited End User Support: (End-user support is intended for product usage-related inquiries such as playback and export. Limited remote viewing support may be provided if related to Hik-Connect Cloud. Direct support with local networking is not offered. For installation, programming, or troubleshooting, please engage the services of a local professional installer or contractor.)

Monday to Friday, 10:00am - 7:00pm Eastern / 7:00am - 4:00pm Pacific

^Canada

Dealer Professional:

Monday to Friday, 9:00am - 8:00pm Eastern / 6:00am - to 5:00pm Pacific

Email: techsupport.ca@hikvision.com

Phone: +1-855-655-9888(Toll Free)

Monday to Friday, 10:00am - 7:00pm Eastern / 7:00am - 4:00pm Pacific

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