Headquarters

 

Email support: support@hikvision.com

ChatBot(English)    

Online Chat (Monday to Friday, 10:00am - 12:00pm, 13:30pm - 17:30pm GMT+8)

 

Africa 

 

Monday to Friday, 8:30am - 5:00pm GMT+2

Email: 

South Africa: support.sa@hikvision.com 

Other African regions: callcenter02.africa@hikvision.com

Phone: 27101108228

 

Oceania

 

Australia

Monday to Friday, 9:00am-5:30pm GMT+10

Monday to Friday, 9:00am-5:30pm GMT+11 (Summer Time)

Email: techsupportau@hikvision.com

Phone: 1300976305

 

 

New Zealand

Monday to Friday, 9:00am-5:30pm GMT+10

Monday to Friday, 9:00am-5:30pm GMT+11 (Summer Time)

Email: techsupportau@hikvision.com

Phone: 092173127

Asia Pacific

 

Cambodia

Email: support.cambodia@hikvision.com

 

Hong Kong & Macau, China

Email: support.hk@hikvision.com

 

India

Email: support@pramahikvision.com

Phone: 

Monday to Saturday, 08:45am - 9:00pm GMT+5:30

Sunday, 09:30am - 06:30pm GMT+5:30

022-33226060; 022-68229999;

Monday to Saturday, 9: 00am - 6:30pm GMT+5:30

Toll Free: 1800 222 699

WhatsApp number: 8080239999

Live Chat

 

Indonesia

Email: Service.id@hikvision.com

WhatsApp: +62813 8696 7242

ChatBot(Indonesian)

 

 

Japan

Email: support.jp@hikvision.com

 

Korea

Monday to Friday, 9:00am - 5:30pm GMT+9

Email: support.korea@hikvision.com

Phone: 18115998

Kakaoplus
 

Malaysia

Email: support.my@hikvision.com

 

Brunei

Email: support.my@hikvision.com

 

Philippines

Email: support.ph@hikvision.com

 

Singapore

Email: support.sg@hikvision.com

WhatsApp: +65 8536 7948

Central Asia

 

Azerbaijan

Monday to Friday, 9:00am - 6:00pm GMT+4

Email: Azerbaijan.CATC@hikvision.com

Phone: 994 12 310 13 33

 

Kazakhstan

Monday to Friday, 9:00am - 6:00pm GMT+6

Email: support@hikvision.kz

Phone: 7 (727) 291-75-88

Telegram

 

 

Uzbekistan

Monday to Friday, 9:00am - 6:00pm GMT+5

Email: uzbekistan@hikvision.com

Phone: 998712335550

Telegram

Europe

 

Europe

Email: support.eu@hikvision.com

 

Belgium

Email: support.bnl@hikvision.com

 

France

Email: support.fr@hikvision.com

 

IBERIA

Email: support.es@hikvision.com

 

Italy

Email: support.it@hikvision.com

 

Israel

Email: support.israel@hikvision.com

 

 

Luxembourg

Email: support.bnl@hikvision.com

 

Netherlands

Email: support.bnl@hikvision.com

 

Russia

Monday to Saturday, 5:00am - 6:30pm UTC+4

Email: support.ru@hikvision.com

Phone: 8 (800) 550-66-55

ChatBot(Russian)

Telegram

 

UK&Ireland

Monday to Friday, 9:00am - 5:00pm GMT+0

Email: support.uk@hikvision.com

Phone: UK Technical Support: +44(0)1790 600 300

Ireland Technical Support: +353(0) 1 447 0408

 

Latin America

Monday to Friday, 7:00am - 7:00pm GMT-5

Saturday, 7:00am - 12:00pm GMT-5

 

ChatBot(Spanish)

 

Argentina

Email: soporte@hikvision.com

Phone: 54 51685739

 

Brazil

Monday to Friday, 8:00am - 6:00pm GMT-3

Email: suporte.br@hikvision.com

Phone: 40204458; 08000254458

ChatBot(Portuguese)

 

Chile

Email: soporte@hikvision.com

Phone: 56 229381016

 

Colombia

Email: soporte@hikvision.com

Phone: 57 15085312

 

Costa Rica

Email: soporte@hikvision.com

Phone: 506 4000 1989

 

Ecuador

Email: soporte@hikvision.com

Phone: 01 800 001237

 

Guatemala

Email: soporte@hikvision.com

Phone: 502 23761954

 

 

Mexico

Email: soporte@hikvision.com

Phone: 52 5541696397

 

Panama

Email: soporte@hikvision.com

Phone: 507 8366276

 

Paraguay

Email: soporte@hikvision.com

Phone: 595 009800110077

 

Peru

Email: soporte@hikvision.com

Phone: 51 16419269

 

Republica Dominicana

Email: soporte@hikvision.com

Phone: 809 18493360013

 

Uruguay

Email: soporte@hikvision.com

Phone: 598 0004162041560

 

Venezuela

Email: soporte@hikvision.com

Phone: 08001029300

 

Middle East

 

Algeria

Email: support.mena@hikvision.com

 

Bahrain

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 80004765

 

Egypt

Email: support.mena@hikvision.com

 

Jordan

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 064296198 

 

Kuwait

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 22069147

 

Morocco

Email: support.mena@hikvision.com

 

Oman

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 80079991

 

 

Pakistan

Email: support.pk@hikvision.com

 

Palestine

Email: support.palestine@hikvision.com

 

Qatar

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 00800101240

 

Saudi Arabia

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 8008501022 

 

Turkey

Monday to Friday, 9:00am - 6:00pm GMT+3

Email: support.tr@hikvision.com

Technical Support Phone: 0216 9001933

 

UAE

Sunday to Thursday, 10:00am - 6:00pm GMT+2

Email: support.mena@hikvision.com

Technical Support Phone: 80008600007

North America

 

United States

Dealer Professional:

Monday to Friday, 9:00am - 8:00pm Eastern / 6:00am- to 5:00pm Pacific

Email: techsupport.usa@hikvision.com

Phone: +1-866-200-6690(Toll Free)

Limited End User Support: (End-user support is intended for product usage-related inquiries such as playback and export. Limited remote viewing support may be provided if related to Hik-Connect Cloud. Direct support with local networking is not offered. For installation, programming, or troubleshooting, please engage the services of a local professional installer or contractor.)

Monday to Friday, 10:00am - 7:00pm Eastern / 7:00am - 4:00pm Pacific

 

 

Canada

Dealer Professional:

Monday to Friday, 9:00am - 8:00pm Eastern / 6:00am - to 5:00pm Pacific

Email: techsupport.ca@hikvision.com

Phone: +1-855-655-9888(Toll Free)

Limited End User Support: (End-user support is intended for product usage-related inquiries such as playback and export. Limited remote viewing support may be provided if related to Hik-Connect Cloud. Direct support with local networking is not offered. For installation, programming, or troubleshooting, please engage the services of a local professional installer or contractor.)

Monday to Friday, 10:00am - 7:00pm Eastern / 7:00am - 4:00pm Pacific

 

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