Hik–ProConnect

Hik-ProConnect is an online device & service management platform for professional installers and security service providers.

Proactive System Health Monitoring
Remote Configuration and Maintenance
Quick Installation Tools
Flexible Linkage Across Devices
Intuitive Web Portal & Mobile App

Whether it's for installation or maintenance, with Hik-ProConnect in place, security teams can manage multiple sites with power and efficiency. It creates streamlined operational workflow and powerful remote maintenance capability, which can significantly reduce the service providers’ costs and therefore increase your company’s efficiency.

Reduced installation time

Security service providers can set up and configure devices quickly with:

Batch configuration tools
Set up multiple devices at once for activation, IP assignment, time sync or parameter configuration using the batch configuration tool via app or portal
Cloud P2P technology
Enable quicker and easier setups without traditional port forwarding
Simple device hand-over
Hand over sites and devices to the end user’s Hik-Connect account by inviting site owners in the Hik-ProConnect app or portal

Intuitive web portal & mobile app

Security teams can manage all sites and devices with convenient tools:

Hik-ProConnect app
Supporting on-site device installation and remote configuration without the need of a laptop
Hik-ProConnect portal
Providing every detail of all sites and devices and service management including value-added services

Remote configuration and maintenance

Security service providers can reduce on-site visits via the tools listed below after obtaining end users’ authorization:

Remote device configuration
One click calls the web configuration of the device for further operation via Cloud P2P technology
Preview and playback
Check the live feed, play back footage, and download videos remotely
Remote device restart or password reset
One click resets the device password and quickly restarts a crashed device by restarting the port or the switch

Converged security devices

The Hik-ProConnect solution allows:

Various devices work together as one system
Including cameras, recorders, security control panels, access control and video intercom devices, and doorbells
Flexible linkage across devices
Flexibly create workflows for different event types, time schedules, and triggered actions according to specific security scenarios

Proactive system health monitoring

Security service managers can reduce site visits, saving time and costs with:

Intuitive dashboard
Monitor the system health status of multiple sites remotely, using simple and reliable platform
Real-time device abnormality notification
Get notified about site issues in a timely manner; identify and even resolve issues remotely on the platform
Regular exception reports
Receive reports at regular and customizable intervals, and supports choosing recipient email addresses, language, and more

Site & roles management

Security managers can streamline management flow with enhanced efficiency using:

Customizable sub-accounts and permissions
Supports customizing permissions and distributes to team members as needed
Traceable operation logs
Operation done by security service providers within 90 days can be recorded for further analysis

Open integration with ARC

Cloud-based attendance solution

Hosted service

Guaranteed system security

Open integration with Alarm Receiving Center (ARC)

Alarm Receiving Center (ARC) provides 24/7 alarm monitoring and response services from remote sites. ARC customers can integrate Alarm Monitoring Software with Hik-ProConnect to:

Connect Hikvision video security and intrusion alarm products via cloud P2P connection without IP/Domain
Realize video verification and alarm receiving from Hikvision devices

This cloud-based attendance solution from Hik-ProConnect offers more flexibilities to attendance management, enabling security service providers to create recurring revenue while reducing time and costs. They can:

Expand business scope to include a one-stop attendance management solution
Deploy access control devices easily using cloud P2P technology without port forwarding
Create cloud based attendance systems with one click and hand over to end users
Configure and maintain the attendance module remotely and efficiently

Users can benefit a lot from hosted service (VSaaS, video security as a service) features, as Hik-ProConnect is a cloud-based security service platform.

The solution is highly flexible and scalable, therefore, upfront fees can be minimized and you can easily expand the system as more sites go up and running
Cloud-based software keeps security system always up-to-date