What information can installers see when they help manage my devices?
After getting the authorization but without further permissions to manage, preview or play back footage, installers can only see basic information such as your Hik-Connect account name, managed device names, types, serial numbers, and status (online/offline). Once installers are allowed to configure your devices, they can inspect and adjust your configuration information, including time settings, video recording plans, and image parameters, within a certain time limit.
*When you unlock the proactive maintenance service, installers are allowed to view the health status of your managed devices and receive real-time device alerts. Proactive health monitoring includes inspecting the status of storage disks or SD devices, network connection, and battery operation