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Headquarters
Email support: support@hikvision.com
Online Chat (Monday to Friday, 10:00am - 12:00pm, 13:30pm - 17:30pm GMT+8)
Africa
Monday to Friday, 8:30am - 5:00pm GMT+2
Email:
South Africa: support.sa@hikvision.com
Other African regions: callcenter02.africa@hikvision.com
Phone: 27101108228
Oceania
Australia
Monday to Friday, 9:00am-5:30pm GMT+10
Monday to Friday, 9:00am-5:30pm GMT+11 (Summer Time)
Email: techsupportau@hikvision.com
Phone: 1300976305
New Zealand
Monday to Friday, 9:00am-5:30pm GMT+10
Monday to Friday, 9:00am-5:30pm GMT+11 (Summer Time)
Email: techsupportau@hikvision.com
Phone: 092173127
Asia Pacific
Cambodia
Email: support.cambodia@hikvision.com
Hong Kong & Macau, China
Email: support.hk@hikvision.com
India
Email: support@pramahikvision.com
Phone:
Monday to Saturday, 08:45am - 9:00pm GMT+5:30
Sunday, 09:30am - 06:30pm GMT+5:30
022-33226060; 022-68229999;
Monday to Saturday, 9: 00am - 6:30pm GMT+5:30
Toll Free: 1800 222 699
WhatsApp number: 8080239999
Indonesia
Email: Service.id@hikvision.com
WhatsApp: +62813 8696 7242
Japan
Email: support.jp@hikvision.com
Korea
Monday to Friday, 9:00am - 5:30pm GMT+9
Email: support.korea@hikvision.com
Phone: 18115998
Malaysia
Email: support.my@hikvision.com
Brunei
Email: support.my@hikvision.com
Philippines
Email: support.ph@hikvision.com
Singapore
Email: support.sg@hikvision.com
WhatsApp: +65 8536 7948
Central Asia
Azerbaijan
Monday to Friday, 9:00am - 6:00pm GMT+4
Email: Azerbaijan.CATC@hikvision.com
Phone: 994 12 310 13 33
Kazakhstan
Monday to Friday, 9:00am - 6:00pm GMT+6
Email: support@hikvision.kz
Phone: 7 (727) 291-75-88
Uzbekistan
Monday to Friday, 9:00am - 6:00pm GMT+5
Email: uzbekistan@hikvision.com
Phone: 998712335550
Europe
Europe
Email: support.eu@hikvision.com
Belgium
Email: support.bnl@hikvision.com
France
Email: support.fr@hikvision.com
IBERIA
Email: support.es@hikvision.com
Italy
Email: support.it@hikvision.com
Israel
Email: support.israel@hikvision.com
Luxembourg
Email: support.bnl@hikvision.com
Netherlands
Email: support.bnl@hikvision.com
Russia
Monday to Saturday, 5:00am - 6:30pm UTC+4
Email: support.ru@hikvision.com
Phone: 8 (800) 550-66-55
UK&Ireland
Monday to Friday, 9:00am - 5:00pm GMT+0
Email: support.uk@hikvision.com
Phone: UK Technical Support: +44(0)1790 600 300
Ireland Technical Support: +353(0) 1 447 0408
Latin America
Argentina
Email: soporte@hikvision.com
Phone: 54 51685739
Brazil
Monday to Friday, 8:00am - 6:00pm GMT-3
Email: suporte.br@hikvision.com
Phone: 40204458; 08000254458
Chile
Email: soporte@hikvision.com
Phone: 56 229381016
Colombia
Email: soporte@hikvision.com
Phone: 57 15085312
Costa Rica
Email: soporte@hikvision.com
Phone: 506 4000 1989
Ecuador
Email: soporte@hikvision.com
Phone: 01 800 001237
Guatemala
Email: soporte@hikvision.com
Phone: 502 23761954
Mexico
Email: soporte@hikvision.com
Phone: 52 5541696397
Panama
Email: soporte@hikvision.com
Phone: 507 8366276
Paraguay
Email: soporte@hikvision.com
Phone: 595 009800110077
Peru
Email: soporte@hikvision.com
Phone: 51 16419269
Republica Dominicana
Email: soporte@hikvision.com
Phone: 809 18493360013
Uruguay
Email: soporte@hikvision.com
Phone: 598 0004162041560
Venezuela
Email: soporte@hikvision.com
Phone: 08001029300
Middle East
Algeria
Email: support.mena@hikvision.com
Bahrain
Sunday to Thursday, 10:00am - 6:00pm GMT+2
Email: support.mena@hikvision.com
Technical Support Phone: 80004765
Egypt
Email: support.mena@hikvision.com
Jordan
Sunday to Thursday, 10:00am - 6:00pm GMT+2
Email: support.mena@hikvision.com
Technical Support Phone: 064296198
Kuwait
Sunday to Thursday, 10:00am - 6:00pm GMT+2
Email: support.mena@hikvision.com
Technical Support Phone: 22069147
Morocco
Email: support.mena@hikvision.com
Oman
Sunday to Thursday, 10:00am - 6:00pm GMT+2
Email: support.mena@hikvision.com
Technical Support Phone: 80079991
Pakistan
Monday to Saturday, 9:30am - 6:00pm GMT+5
Email: support.pk@hikvision.com
Technical Support Phone: 0213 8787305
Palestine
Email: support.palestine@hikvision.com
Qatar
Sunday to Thursday, 10:00am - 6:00pm GMT+2
Email: support.mena@hikvision.com
Technical Support Phone: 00800101240
Saudi Arabia
Sunday to Thursday, 10:00am - 6:00pm GMT+2
Email: support.mena@hikvision.com
Technical Support Phone: 8008501022
Turkey
Monday to Friday, 9:00am - 6:00pm GMT+3
Email: support.tr@hikvision.com
Technical Support Phone: 0216 9001933
UAE
Sunday to Thursday, 10:00am - 6:00pm GMT+2
Email: support.mena@hikvision.com
Technical Support Phone: 80008600007
North America
United States
Dealer Professional:
Monday to Friday, 9:00am - 8:00pm Eastern / 6:00am- to 5:00pm Pacific
Email: techsupport.usa@hikvision.com
Phone: +1-866-200-6690(Toll Free)
Limited End User Support: (End-user support is intended for product usage-related inquiries such as playback and export. Limited remote viewing support may be provided if related to Hik-Connect Cloud. Direct support with local networking is not offered. For installation, programming, or troubleshooting, please engage the services of a local professional installer or contractor.)
Monday to Friday, 10:00am - 7:00pm Eastern / 7:00am - 4:00pm Pacific
Canada
Dealer Professional:
Monday to Friday, 9:00am - 8:00pm Eastern / 6:00am - to 5:00pm Pacific
Email: techsupport.ca@hikvision.com
Phone: +1-855-655-9888(Toll Free)
Limited End User Support: (End-user support is intended for product usage-related inquiries such as playback and export. Limited remote viewing support may be provided if related to Hik-Connect Cloud. Direct support with local networking is not offered. For installation, programming, or troubleshooting, please engage the services of a local professional installer or contractor.)
Monday to Friday, 10:00am - 7:00pm Eastern / 7:00am - 4:00pm Pacific
