What is Hik-ProConnect?

Web and mobile images with QR codes to download Hik-ProConnect App


Hik-ProConnect is an online device & service management platform for professional installers and security service providers.


  • Proactive System Health Monitoring
  • Remote Configuration and Maintenance
  • Quick Installation Tools
  • Flexible Linkage Across Devices
  • Intuitive Web Portal & Mobile App

Whether it's for installation or maintenance, with Hik-ProConnect in place, security teams can manage multiple sites with power and efficiency. It creates a streamlined operational workflow and provides powerful remote maintenance capability, which can significantly reduce the service providers' costs and therefore increase your company's efficiency.

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Key features

Reduced installation time


Reduced installation time

Security service providers can set up and configure devices quickly with:


  • Batch configuration tools
    Set up multiple devices at once for activation, IP assignment, time sync or parameter configuration using the batch configuration tool via app or portal
  • Cloud P2P technology
    Enable quicker and easier setups without traditional port forwarding
  • Simple device hand-over
    Hand over sites and devices to the end user’s Hik-Connect account by inviting site owners in the Hik-ProConnect app or portal

Intuitive web portal & mobile app


Intuitive web portal & mobile app

Security teams can manage all sites and devices with convenient tools:


  • Hik-ProConnect app
    Supporting on-site device installation and remote configuration without the need of a laptop
  • Hik-ProConnect portal
    Providing every detail of all sites and devices and service management including value-added services

Converged security devices


Remote configuration and maintenance

Security service providers can reduce on-site visits via the tools listed below after obtaining end users’ authorization:


  • Remote device configuration
    One click calls the web configuration of the device for further operation via Cloud P2P technology
  • Preview and playback
    Check the live feed, play back footage, and download videos remotely
  • Remote device restart or password reset
    One click resets the device password and quickly restarts a crashed device by restarting the port or the switch
Converged Security Devices


Converged security devices

The Hik-ProConnect solution allows:


  • Various devices work together as one system
    Including cameras, recorders, security control panels, access control and video intercom devices, and doorbells
  • Flexible linkage across devices
    Flexibly create workflows for different event types, time schedules, and triggered actions according to specific security scenarios

Intuitive web portal & mobile app


Proactive system health monitoring

Security service managers can reduce site visits, saving time and costs with:


  • Intuitive dashboard
    Monitor the system health status of multiple sites remotely, using simple and reliable platform
  • Real-time device abnormality notification
    Get notified about site issues in a timely manner; identify and even resolve issues remotely on the platform
  • Regular exception reports
    Receive reports at regular and customizable intervals, and supports choosing recipient email addresses, language, and more
Converged security devices


Site & roles management

Security managers can streamline management flow with enhanced efficiency using:


  • Customizable sub-accounts and permissions
    Supports customizing permissions and distributes to team members as needed 
  • Traceable operation logs
    Operation done by security service providers within 90 days can be recorded for further analysis

Intuitive web portal & mobile app


Hosted service

Users can benefit greatly from hosted service features (VSaaS, video security as a service), as Hik-ProConnect is a cloud-based device & service management platform.


  • The solution is highly flexible and scalable, therefore, upfront fees can be minimized and you can easily expand the system as more sites go up and running
  • Cloud-based software keeps security system always up-to-date

Guaranteed system security


Hik-ProConnect employs industry-leading standards and protocols for maximum security and reliability. 


Powerful security methods and protocols include:

  • TLS/SSL protocols for private and secure data transmission
  • User-defined AES encryption key for stream encryption
  • DDoS Shield, Cloud Firewall, Signature Verification

We are certified with the CSA Star, ISO27701 and ISO27001.

What they say about Hik-ProConnect

Công Nghệ Đức Tuấn
From Nguyễn Đức Tuấn - in Vietnam

I have many far-away customer sites, even more than 100 km from my office. Previously, we had to go to the customer site to check and re-install devices. But now, I can do it right from my office. It really helps me to lessen the travel cost and save time.

Ridvan Aydin
From Metsa Güvenlik in Turkey

Hik-ProConnect enables quick installation and configuration. Previously, we had to complete these with a laptop, which was more burdensome. And I especially love the device scanning and co-branding functions, showing our company's logo via Hik-ProConnect.

Roger Tasker
From Roger Tasker PTY LTD in South Africa

The App has been a game changer, saving me a lot of time by enabling me to access devices and configure them remotely. It has simplified the way we maintain our customers' sites. Now we use Hik-ProConnect on a daily basis.

James Lillistone
From Jay CCTV Solutions in UK

Hik-ProConnect has revolutionized our workflow in every aspect from adding features remotely, accessing the live feed based on customers' permissions, to configuring parameters in batch and more. There's so much we can do without leaving the office, saving large amounts of time and money.

Allen Boquerin
From FGT Electronics Center and Radio Communication Supply In Philippines

Hik-ProConnect has helped us a lot to increase productivity of our technical team, which is deployed every day to various sites in the region. It enables us to perform remote configurations and health monitoring and quickly respond to customers' urgent requests, anytime and anywhere.

Marciano Flienger
From Schmitz Seguridad Eletronica in Colombia

Hik-ProConnect helps me most to see immediately if devices are well-connected and operating correctly. It gives me prompt notifications when cameras or other devices go offline. It also helps me to sell more because when there is a problem I can notify the customer before even they know it.

Dimitrios Zacharias
From Legio in Ecuador

Hik-ProConnect helps integrators like ourselves to be proactive when we support our nationwide infrastructure, allows us to keep costs low and provide customers with better service, and also guarantees a country-wide operational capacity of about 99%, 365 days a year.

Open integration


Hik-ProConnect features open integration capabilities for a wide variety of partnerships. Whether it's alarm receiving centers (ARC), third-party VSaaS vendors, or cloud-based time-attendance vendors – everyone can find a solution with Hikvision. Here's a sample of what we offer:

Partner success stories


Learn more about Hikvision's integration solutions for partners from our Technical Partner Portal (tpp.hikvision.com -> INTEGRATION) or contact your local Hikvision team.

Value-added services


Hik-ProConnect's value-added services offer more possibilities and more flexibility for centralized management, enabling security service providers to create recurring revenue with reduced time and costs. 

Proactive health monitoring

Get real-time notifications, and identify and even resolve system health issues remotely using the platform

Cloud-based attendance solution

One-stop attendance management solution to configure attendance modules remotely and efficiently

Related links

Start Using Hik-ProConnect Today!