Privacy Policy

Updated date: 2020.06.28



HANGZHOU HIKVISION DIGITAL TECHNOLOGY CO. LTD ("HIKVISION", “we”, “ours” or “us”) takes your personal information very seriously. This Privacy Policy ("Policy") has been designed to inform you how HIKVISION collects, stores, uses and shares your personal information within its application scope. Please review this Policy before using related HIKVISION websites.


The Policy may be modified from time to time and will be posted on this page. 


This Policy is applicable to all HIKVISION websites that link to it (collectively, the “Site”). For certain functions or services of our Site, additional privacy notice or addendums for such functions or services may apply. HIKVISION websites may contain links to third party websites. Your personal information might be collected by third parties when you are using their services; therefore, HIKVISION encourages you to learn about the privacy practices of those third parties.


If the personal information you submitted to us contains other individuals’ information, you warrant that you have obtained the approval of such individuals.


By accessing the Site, you acknowledge that you have agreed to our process of your personal information in accordance with the Policy.


Collection of your information


When you use the Site, HIKVISION may collect certain information about you as described in this Policy. The information can be divided into information that you provide and information that HIKVISION collects. As permitted by applicable laws or after obtaining your prior consent, we may further collect personal information that is necessary for your use of the Services from third parties.


Personal information that we collect depends on your use of the Service. For example,


  • When you visit the Site, we may collect the traffic data, e.g. IP address and information through cookies, including the visitor volume, access time, and user preference.
  • When you register an OneHikID account, you may need to provide registration information, like your name, phone number, email address, your company, your country or region, etc.
  • When you apply for a position in HIKVISION or look for cooperation with HIKVISION, you may provide your curriculum vitae and/or your contact information.  


Use of personal information


HIKVISION uses your personal information for the following purposes:

  • For HIKVISION’s legitimate interest, namely:
    • to respond to your enquiries;
    • to increase the safety of the Services, such as user authentication, security protection, fraud detection, filing and backups;
    • to evaluate your application for a position;
    • to proceed any activities you subscribed on the Services; or
    • for internal purposes, such as auditing, data analysis, and research.
  • To perform the agreement we have with you, for example:
    • to provide other services you request;


  • To meet HIKVISION’s legal obligations,
  • With your consent,
    • to send electronic communications to tell you about new products and services;
    • to use certain non-essential cookies to better understand your behavior, in order to optimize user experience, perfect function design, or to provide better services; or
    • We may also engage one or more third party service providers to serve online advertisements on our behalf via the Services. They may use a pixel tag or other similar technology to collect information about your visit to the Services, and they may use that information to target advertisements for HIKVISION products and services.


Sharing of personal information


We do not sell any personal information to third parties and we never will.


HIKVISION will not disclose your personal information, unless (I) with your prior written consent; (II) in accordance with the applicable laws and regulations, or where required by competent authorities; (III) as required to offer the Services; or (IV) to protect its legitimate interests, for example, to defend its rights on administrative or judicial procedures or in case its business or parts thereof is transferred to sold to another party. 


HIKVISION limits access to your personal information on a need-to-know basis, and requires its employees to respect the confidentiality of your information and protect your information in accordance with the Policy. 


Storage and security of personal information

HIKVISION stores your personal information for as long as required to provide the Services or respond to your questions. Traffic data will be retained for a period of three years. Other information will be retained for no longer than is necessary for the purposes stated in this Policy, unless otherwise requested by user or permitted by law. 


We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. We also conduct periodic reviews and assessments of the effectiveness of our security controls.


Notwithstanding the above, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, HIKVISION cannot guarantee that your personal information is under absolute security with the existing security technology. 


Transfer of personal information outside of your jurisdiction


To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by HIKVISION for this transfer of your personal information.


HIKVISION is a China-headquartered company operating globally. As such, complying with applicable laws, we may transfer your personal data to any subsidiary of the HIKVISION group worldwide when processing that information for the purposes described in this Privacy Policy. We may also transfer your personal information to our third party service providers, who may be located in a country or area outside the area of the European Economic Area (EEA).


Whenever HIKVISION shares personal information originating in the EEA with a third party which may or may not be a HIKVISION entity outside the EEA, we will do so on the basis of EU standard contractual clauses or any other safeguards provided for in the GDPR.


Besides HIKVISION’s data center in Hangzhou, HIKVISION may also use overseas facilities operated and controlled by HIKVISION to process or back up your personal information. Currently, HIKVISION has data center in Tokyo which is established on the third party servers, like Salesforce. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.


Your rights


HIKVISION generally stores your personal information on HIKVISION’s servers until you delete or edit it, or for as long as you remain an OneHikID Account user in order for us to provide you with the most relevant offers.


Keeping your personal information current helps ensure that we provide you with the most relevant offers. You can access, update or delete your personal information via your Account profile. We are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data.


You have the right to object at any time and for reasons derived from your personal situation to our processing of your data on the legal grounds of “legitimate interest”. If you exercise your right of objection, we will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing which override your rights.


We will retain your personal information for the period necessary to fulfill the purpose outlined in this Policy unless a longer retention period is required or permitted by applicable law.


If you are located in the European Union, subject to limitations in applicable law, you have certain rights in respect to your personal information, such as a right of access, rectification, restriction, opposition, and portability. In order to exercise your rights please contact us at the contact information below. You also have the right to withdraw your consent at all times, free of charge. You can do this by opting out from direct marketing and by rejecting the use of cookies through your browser settings. If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the data protection authority in your country/region of residence.


California Consumer Privacy Act Notice


California residents have additional privacy rights under the California Consumer Privacy Act, which are described in the California Consumer Privacy Act Notice (


Use of cookies


We also use cookies and other technologies to keep records, store your preferences, improve our advertising, and collect certain non-identifying information, like log data and device data. This allows us to better understand how you use our Services, diagnose and troubleshoot any problems you’re having, and otherwise administer and improve our Services. The use of cookies also helps you to smoothly navigate our websites. You can set your browser to detect and reject cookies.


Please see more information in our Cookie Policy ( 


Contact method


If you have questions or concerns about HIKVISION’s use of your personal information, you can contact us at: If you still have concerns, you have right to lodge a complaint with the Supervisory Authority for data protection in your country/region. uses strictly necessary cookies and related technologies to enable the website to function. With your consent, we would also like to use cookies to observe and analyse traffic levels and other metrics and tailor our website’s content. For more information on cookie practices please refer to our cookie policy.

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