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Technical Support

    Online Inquiry

     

    Click to submit the form. Your inquiries should be directed to a local Hikvision branch office. 

     

    Contact

    Headquarters

     

    Email support: support@hikvision.com

    ChatBot(English)    

    Online Chat (Monday to Friday, 10:00am - 12:00pm, 13:30pm - 17:30pm GMT+8)

     

    Africa 

    South Africa

     

    Monday to Friday, 8:30am - 5:30pm GMT+2

    Email: support.sa@hikvision.com 

    Phone:  27101108228

    Africa Region （Not include South Africa and Northern Africa）

     

    Monday to Friday, 9:30am - 6:30pm GMT+3 （Kenya Call Center）

    Email: support.africa@hikvision.com

    Phone: 254703727545

    Oceania

     

    Australia

    Monday to Friday, 9:00am-5:30pm GMT+10

    Monday to Friday, 9:00am-5:30pm GMT+11 (Summer Time)

    Email: techsupportau@hikvision.com

    Phone: 1300976305

     

     

    New Zealand

    Monday to Friday, 9:00am-5:30pm GMT+10

    Monday to Friday, 9:00am-5:30pm GMT+11 (Summer Time)

    Email: techsupportau@hikvision.com

    Phone: 092173127

    Asia Pacific

     

    Brunei

    Email: support.my@hikvision.com

     

    Cambodia

    Email: support.cambodia@hikvision.com

     

    Hong Kong & Macau, China

    Email: support.hk@hikvision.com

     

    India

    Email: support@pramahikvision.com

    Phone: 

    Monday to Saturday, 08:45am - 9:00pm GMT+5:30

    Sunday, 09:30am - 06:30pm GMT+5:30

    022-33226060; 022-68229999;

    Monday to Saturday, 9: 00am - 6:30pm GMT+5:30

    Toll Free: 1800 222 699

    WhatsApp number: 8080239999

    Live Chat

     

    Indonesia

    Email: Service.id@hikvision.com

    Hotline/WhatsApp: +62 813 8696 7242

    ChatBot(Indonesian)

     

    Japan

    Email: support.jp@hikvision.com

     

    Korea

    Monday to Friday, 9:00am - 5:30pm GMT+9

    Email: support.korea@hikvision.com

    Phone: 18115998

    Kakaoplus

    Malaysia

    Email: support.my@hikvision.com

     

    Philippines

    Email: support.ph@hikvision.com

     

    Singapore

    Email: support.sg@hikvision.com

    WhatsApp: +65 8536 7948

     

    Thailand

    Monday to Friday, 9:00 am - 6:00pm GMT+7

    Email: support.thai@hikvision.com

    Phone: 6624607013

     

    Vietnam

    Monday to Saturday, 8:30am - 5:30pm GMT+7

    Email: hotro@hikvision.com

    Phone: 19002810

    Central Asia

     

    Azerbaijan

    Monday to Friday, 9:00am - 6:00pm GMT+4

    Email: support.az@hikvision.com

    Phone: 994 12 310 13 33

     

    Kazakhstan

    Monday to Friday, 9:00am - 6:00pm GMT+6

    Email: support.kz@hikvision.com

    Phone: 7 708 9730667

    Telegram

     

     

    Uzbekistan

    Monday to Friday, 9:00am - 6:00pm GMT+5

    Email: support.uz@hikvision.com

    Phone: 998712335550

    Telegram

    Europe

     

    Europe

    Email: support.eu@hikvision.com

     

    Belgium

    Email: support.bnl@hikvision.com

     

    France

    Email: support.fr@hikvision.com

     

    IBERIA

    Email: support.es@hikvision.com

     

    Italy

    Email: support.it@hikvision.com

     

    Israel

    Email: support.israel@hikvision.com

     

     

    Luxembourg

    Email: support.bnl@hikvision.com

     

    Netherlands

    Email: support.bnl@hikvision.com

     

    Russia

    Monday to Saturday, 5:00am - 6:30pm UTC+4

    Email: support.ru@hikvision.com

    Phone: 8 (800) 550-66-55

    ChatBot(Russian)

    Telegram

     

    UK&Ireland

    Monday to Friday, 9:00am - 5:00pm GMT+0

    Email: support.uk@hikvision.com

    Phone: UK Technical Support: +44(0)1790 600 300

    Ireland Technical Support: +353(0) 1 447 0408

     

    Latin America

    Monday to Friday, 7:00am - 7:00pm GMT-5

    Saturday, 7:00am - 12:00pm GMT-5

     

    ChatBot(Spanish)

     

    Argentina

    Email: soporte@hikvision.com

    Phone: 54 51685739

     

    Brazil

    Monday to Friday, 8:00 am - 8:00 pm GMT-3

    Saturday, 8:00 am - 6:00 pm GMT-3

    Email: suporte.br@hikvision.com

    Phone: 40204458; 08000254458

    ChatBot(Portuguese)

     

    Chile

    Email: soporte@hikvision.com

    Phone: 56 229381016

     

    Colombia

    Email: soporte@hikvision.com

    Phone: 57 15085312

     

    Costa Rica

    Email: soporte@hikvision.com

    Phone: 506 4000 1989

     

    Ecuador

    Email: soporte@hikvision.com

    Phone: 01 800 001237

     

    Guatemala

    Email: soporte@hikvision.com

    Phone: 502 23761954

     

     

    Mexico

    Email: soporte@hikvision.com

    Phone: 52 5541696397

     

    Panama

    Email: soporte@hikvision.com

    Phone: 507 8366276

     

    Paraguay

    Email: soporte@hikvision.com

    Phone: 595 009800110077

     

    Peru

    Email: soporte@hikvision.com

    Phone: 51 16419269

     

    Republica Dominicana

    Email: soporte@hikvision.com

    Phone: 809 18493360013

     

    Uruguay

    Email: soporte@hikvision.com

    Phone: 598 0004162041560

     

    Venezuela

    Email: soporte@hikvision.com

    Phone: 08001029300

     

    Middle East

     

    ChatBot(Arabic)

     

    Algeria

    Saturday to Friday 09:00 to 18:00 GMT+2

    Email: support.mena@hikvision.com

    Technical Support Phone: 0982405257

     

    Bahrain

    Saturday to Friday 09:00 to 18:00 GMT+2

    Email: support.mena@hikvision.com

    Technical Support Phone: 80004765

     

    Egypt

    Saturday to Friday 09:00 to 18:00 GMT+2

    Email: support.mena@hikvision.com

    Technical Support Phone: 0800 888 8888

     

    Jordan

    Saturday to Friday 09:00 to 18:00 GMT+2

    Email: support.mena@hikvision.com

    Technical Support Phone: 064296198 

     

    Kuwait

    Saturday to Friday 09:00 to 18:00 GMT+2

    Email: support.mena@hikvision.com

    Technical Support Phone: 22069147

     

    Morocco

    Monday to Friday 09:30 to 18:00 GMT +1

    Email: support.ma@hikvision.com

    Technical Support Phone: 0520875469

     

    Oman

    Saturday to Friday 09:00 to 18:00 GMT+2

    Email: support.mena@hikvision.com

    Technical Support Phone: 80079991

     

     

    Pakistan

    Saturday to Friday 09:00 to 18:00 GMT+2

    Email: support.pk@hikvision.com

    Technical Support Phone: 0213 8787305

     

    Palestine

    Saturday to Friday 09:00 to 18:00 GMT+2

    Email: support.palestine@hikvision.com

     

    Qatar

    Saturday to Friday 09:00 to 18:00 GMT+2

    Email: support.mena@hikvision.com

    Technical Support Phone: 00800101240

     

    Saudi Arabia

    Saturday to Friday 09:00 to 18:00 GMT+2

    Email: support.mena@hikvision.com

    Technical Support Phone: 8008501022 

     

    Turkey

    Monday to Friday 09:00 to 18:00 GMT+3 

    Email: support.tr@hikvision.com

    Technical Support Phone: 0216 9001933

     

    UAE

    Saturday to Friday 09:00 to 18:00 GMT+2

    Email: support.mena@hikvision.com

    Technical Support Phone: 80008600007

     

    Iraq

    Saturday to Thursday 09:00 to 18:00 GMT+3 

    Email: levant.support@hikvision.com

    Technical Support Phone: 06626 1222

     

    North America

     

    United States

    Dealer Professional:

    Monday to Friday, 9:00am - 8:00pm Eastern / 6:00am- to 5:00pm Pacific

    Email: techsupport.usa@hikvision.com

    Phone: +1-866-200-6690(Toll Free)

    Limited End User Support: (End-user support is intended for product usage-related inquiries such as playback and export. Limited remote viewing support may be provided if related to Hik-Connect Cloud. Direct support with local networking is not offered. For installation, programming, or troubleshooting, please engage the services of a local professional installer or contractor.)

    Monday to Friday, 10:00am - 7:00pm Eastern / 7:00am - 4:00pm Pacific

     

     

    Canada

    Dealer Professional:

    Monday to Friday, 9:00am - 8:00pm Eastern / 6:00am - to 5:00pm Pacific

    Email: techsupport.ca@hikvision.com

    Phone: +1-855-655-9888(Toll Free)

    Limited End User Support: (End-user support is intended for product usage-related inquiries such as playback and export. Limited remote viewing support may be provided if related to Hik-Connect Cloud. Direct support with local networking is not offered. For installation, programming, or troubleshooting, please engage the services of a local professional installer or contractor.)

    Monday to Friday, 10:00am - 7:00pm Eastern / 7:00am - 4:00pm Pacific

     

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