RMA Policy

Document Purpose and Scope: 

This document addresses return policies applicable to the products purchased by customers ("Customers") that are returned to Hangzhou Hikvision Digital Technology Co., Ltd. ("Hikvision") for repair or replacement. To the extent that local law of the jurisdiction where the sale of product took place is inconsistent with a provision herein, and such local law does not permit waiver by contractual agreement, then such local laws shall apply only to the extent of the inconsistency. Any exceptions to this Policy requested by Customers must be approved in writing by Hikvision. In case of any conflicts between the Policy and each specific business region of Hikvision, the latter shall prevail.

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