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Hik-ProConnect is a convergent, cloud-based security solution that helps security providers to manage services for customers and helps them expand their business through subscription offers.


Installers can monitor the system health status of customers’ sites remotely, and even resolve problems, using a simple and reliable platform.


Hik-ProConnect enables them to customize security solutions for customers with fully-converged Hikvision devices, covering video, intrusion, access, intercom, and more.


Visit Hik-ProConnect website portal and become a service provider now:


Contact your local distributors/ sales and get a free trial!



On-site Setting Tools


Security team can:


  • Setting up multiple devices at the same time with batch configuration tool.
  • Complete the configuration of a comprehensive security system in a friendly and efficient way with optimized wizard tool.
  • Connect various security devices easily with Hik-ProConnect platform, powered by P2P technology.
On-site Setting Tools
On-site Setting Tools


Remote Maintenance Functions


Security service managers can:


  • Monitor the system health status of multiple sites remotely, using a simple and reliable platform.
  • Get notified about site issues in a timely manner; identify and even resolve issues remotely through the platform.
  • Reduce site visits, saving time and truck-roll costs.


Converged Security Devices


The Hik-ProConnect solution:


  • Allows various Hikvision devices – including cameras, recorders, security control panel, access control and video intercom devices, and doorbells – to converge and work together as one system.
  • Enables security service managers to flexibly create workflows for different event types, time schedules, and triggered actions according to specific security scenarios.
Converged Security Devices


Proactive Centralized Device Health Monitoring


  1. With a clear dashboard, the health status of all devices is shown in order.

  2. Instant notifications are sent to the installer’s portal, app, or email as configured, prompting them to identify any abnormal devices.
    The installer can then solve problems online quickly and easily via remote configuration, saving time and winning customer trust.
Proactive Centralised Device Health Monitoring
Flexible Linkage Across Devices


Flexible Linkage Across Devices


Flexible linkage rules across Hikvision devices can be easily customised as required to ensure a comprehensive security system; end users can receive alarms through their Hik-Connect App with video verification. For example:


  • The Camera and NVR capture and record the intruder and send alarms.

  • The access control device closes the door.




Your company logo will appear on the screen when your customer opens their Hik-Connect app, helping promote awareness of your brand, creating differentiation, and strengthening your products and services.

Site & Roles Management


Site & Roles Management


Enable efficient management of the security team; easily assigning and managing roles for each site. Using account management on Hik-ProConnect, you can customize permissions and distribute to security team members as needed – administrators or site managers, for example.





A logo can be customized and presented on the screen when end user opens their Hik-Connect app, which helps promote awareness of service provider’s brand, creates differentiation, and strengthens customer relationships.

Guaranteed System Security


Guaranteed System Security

Hik-ProConnect employs industry-leading standards and protocols for maximum security and reliability. 


Powerful security methods and protocols adopted:

  • TLS/SSL protocols for private and secure data transmission
  • User-defined AES encryption key for stream encryption
  • DDoS Shield, Cloud Firewall, Signature Verification

Powered by EZVIZ Cloud Platform, which is certified with CSA Star, ISO 29151, and ISO 27001, and is compliant with SOC2.

Reduced Installation Time


Reduced Installation Time


  • A unified web portal allows installers to add devices in batches and quickly configure device parameters.
  • The brand-new Hik-ProConnect app supports on-site installation of video and alarm devices without the need of a laptop.
  • Installers can add and configure devices and ask for customers’ authorization remotely via the Hik-ProConnect app, optimizing and shortening the delivery process.
  • Cloud P2P technology is available for quicker, easier setup without traditional port forwarding.
Further Advantages


Further Advantages

  • Employee and permission management
  • Customer authorization for site management
  • Subscription offers to expand recurring revenue