Privacy Policy

Last updated: Jun 21, 2023



HANGZHOU HIKVISION DIGITAL TECHNOLOGY CO. LTD (“HIKVISION”, “we”, or “us”) believes that protecting the security and privacy of your personal information is important. This Privacy Policy (“Policy”) has been designed to inform you how HIKVISION collects, stores, uses and shares your personal information within its application scope. Please review this Policy before using any HIKVISION services available on website of (“Service”).


This Policy is applicable to all HIKVISION websites that link to it (collectively, the “Site”). For certain features or services of our Site, additional privacy notice or addendum for such features or services may apply. HIKVISION Site may contain links to third party websites. Your personal information might be collected by third parties when you are using their services, therefore, HIKVISION encourages you to learn about the privacy practices of those third parties carefully.


If the personal information you submitted to us contains other individuals’ information, you warrant that you have obtained the approval of such individuals.


The Policy may be modified from time to time and will be posted on this page. By accessing the Site, you acknowledge that you have agreed to our process of your personal information in accordance with the Policy.


Collection of Your Information

When you use the Site, HIKVISION may collect certain information about you as described in this Policy. The information can be divided into information that you actively and voluntarily provide and information that has been generated by us in connection with your use of the Service. As permitted by applicable law or after obtaining your prior consent, we may further collect personal information that is necessary for your use of Service provided by third party.


The personal information that we collect depends on your use of the Service. Here are more details on the categories of personal information we collect when you using HIKVISION Service:


  • Your contact information, including name, e-mail address and telephone number,  as well as the company information where you work for or with which you have a relationship including business type/role, location, contact details, industry, postcode, that you provide by filling in forms of accessing the features like Subscribe Newsletter, Technical Support, User Center, etc. The information you submit may vary per the features you use;
  • Information of feedback question, email content and/or suggestion, submitted as part of a support request, survey or online chat channel;
  • Information on your interaction with our Service, including your device, information on your operating system, sites and services accessed during your visit, the date and time of each visitor request;
  • Certain information is automatically received and stored whenever you interact with us, e.g. IP address and information through cookies, including the visitor volume, access time, and user preference.



We also use cookies and other technologies to keep records, store your preferences, improve our advertising, and collect certain non-identifying information, like log data and device data. This allows us to better understand how you use our Service, diagnose and troubleshoot any problems you’re having, and otherwise administer and improve our Service. The use of cookies also helps you to smoothly navigate our websites. You can set your browser to detect and reject cookies.


Please see more information in our Cookie Policy (


Use of Personal Information

HIKVISION uses personal information for the following purposes:


(1)  To perform the agreement we have with you

a.     to respond to your enquiries;

b.     to provide the Service you engage;

c.     to ensure your normal use of HIKVISION Service, maintain the normal operation of the Service, improve and optimize our service experience, and ensure the security of your account (if any).


(2)  For HIKVISION’s legitimate interest

a.     to increase the safety of the Service, such as user authentication, security protection, fraud detection, filing and backups;

b.     to perform data analytics, audit and conduct research.


(3)  To meet HIKVISION’s legal obligation

a.     to ensure compliance with our legal obligations (such as record keeping as required by country specific regulations) and due diligence, and industry standards.


(4) With your consent

a.     to send electronic communications about new products and services;

b.     to use certain non-essential cookies to better understand your behavior, in order to optimize user experience, perfect function design, or to provide better services;

c.     we may also engage one or more third party service providers to serve online advertisements on our behalf via the Service, as further described in our Cookie Policy. They may use a pixel tag or other similar technology to collect information about your visit to the Service, and they may use that information to target advertisements for HIKVISION products and services.


Sharing of Personal Information

We do not sell any personal information to third parties and we never will.

HIKVISION may share personal information with third parties on the basis of non-disclosure agreements. You hereby consent that we may disclose personal information to these third parties:


  • We share your personal information with HIKVISION affiliates, who are required to use that information in accordance with the purposes described in this Policy.
  • We use service providers, vendors, technicians and other third-parties to help us process, store, and protect some of your data and otherwise help us administer our Service effectively, provide a better user experience, and increase the quality of our Service. These third-parties are forbidden from using your personal information for non-HIKVISION purposes and are required to protect your information in accordance with this Policy and applicable laws. 
  • We may provide information to third-parties if we believe in good faith that we are required by mandatory law to do so. For example, to comply with legal orders and government requests; response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts; to protect the interests of our customers and users of HIKVISION Service; to respond to claims that any content posted or displayed using HIKVISION Service violates the rights of third parties; in an emergency protect the health and safety of users of HIKVISION Service or the general public; or to enforce compliance with our General Terms of Use.
  • If HIKVISION and/or all or part of our assets are ever sold or transferred, your personal information may be among the items sold or transferred. Under such circumstance, we will notify you by the email address specified in your account or by means of notice on website of (i) the identity and contact information of the purchaser or transferee, (ii) your right to revoke your consent to the provision of personal information, and (iii) the means by which you may revoke such consent.
  •  We share information to protect our own legitimate business interests when we believe in good faith that we are required or permitted by law to do so. For example, we may share your personal information as needed to support auditing, compliance, and corporate governance functions; to combat fraud or criminal activity; to protect our rights or those of our affiliates and users; or as part of legal proceedings affecting HIKVISION.


We may also disclose non-personal information (for example, aggregated or anonymized data) publicly or with third-parties, provided those data have been rendered anonymous in such a way that the data subject is no longer identifia