Training & Support
Hikvision Product Security Long-term Support Policy
As a global leading IoT solution provider, Hikvision has formed a complete product security management system (refer to Hikvision Cybersecurity White Paper, Hikvision's White Paper on GDPR). While providing more secure products, it also provides a long-term support policy to quickly respond to cybersecurity issues, so that the customers can use our products at ease.
Our long-term support policy for product security includes the response to security vulnerabilities, the firmware updates, and the provision of firmware with security certification.
The policy is applicable to our DeepinView, Ultra and Smart series network cameras (DS-2CD3XXX, DS-2CD5XXX, DS-2CD7XXX, DS-2DFXXX), DeepinMind NVR, 96000NI-I Series NVR, I Series NVR (DS-76/77/96XXNI-I), and HikCentral VMS products. Hikvision will provide firmware updates with enhanced security for up to 5 years after discontinuation of their production.