Statement on ‘HIKVISION/海康威視/海康威视’trademark products from unknown origin
對來歷不明的"HIKVISION/海康威視/海康威视"商標產品作出聲明
尊敬的客戶：
我們留意到近期澳門與香港的市埸上出現一些來歷不明非官方渠道的”HIKVISION/海康威視/海康威视”商標產品，並可能用於本地使用，特此做出以下聲明。
來歷不明產品使用風險：
1、港澳地區與中國內地銷售的“HIKVISION/海康威視/海康威视”產品，分別遵循各自地區的設計規格及認證標準，在港澳地區使用非本地官方渠道銷售的產品極有可能面臨嚴重的安全隱患及法律風險；
2、我司對於來歷不明非官方渠道的產品將無法提供任何本地技術支援、固件升級及售後維修保養服務，對因使用該類產品而造成的系統兼容問題，我司概不承擔任何責任及義務。
港澳地區正規行貨保證：
1、官方授權渠道的本地化技術支援和項目服務；
2、官方持續可靠的固件升級維護；
3、澳門與香港本地的售後維修及保養服務；
如何判斷港澳地區正規行貨：
1、產品具有海康威視/HIKVISION產品編碼，支持電話查詢；
2、產品包裝、標籤及軟件界面均為英文或繁體中文，包裝帶有“CE”認證字樣；
3、對於競標類項目，用戶可要求競標方提供我司的官方授權函、原廠品質和服務證明等相關材料。
為維護合作夥伴、用戶及本公司的合法權益，本公司對任何非法使用“HIKVISION/海康威視/海康威视”產品、軟件或商標，及非經官方渠道銷售本公司產品和軟件的行為，將依法追究責任和依公司條例做出處罰。如若發現有來歷不明的產品或非官方渠道與您取得聯繫，望請及時聯絡我司：
海康威視港澳代表處
香港九龍灣常悅道9號企業廣場一期2座1702
市場聯絡郵箱：sales.hk@hikvision.com
技術聯絡郵箱：support.hk@hikvision.com
杭州海康威視數字技術股份有限公司
2020年12月
Statement on ‘HIKVISION/海康威視/海康威视’trademark products from unknown origin
Dear Customers:
We have noticed that some ‘HIKVISION/海康威視/海康威视’ trademark products from unknown origin or unofficial channels have recently appeared in the markets of Macau and Hong Kong, and may be used for local project. We hereby make the following statement.
Risks of using products from unknown origin
‘HIKVISION/海康威視/海康威视’products sold in Hong Kong & Macau and Mainland China follow the design specifications and certification standards of their respective regions. Products sold in Hong Kong & Macau from non-local official channels are very likely to cause serious security risks and legal risks.
HIKVISION not be able to provide any local technical support, firmware upgrades or after-sales maintenance services for products from unofficial sources or unknown origin. HIKVISION shall not assume any responsibility or obligation for system compatibility issues arising from the use of such products.
Benefits of products from official channels in Hong Kong and Macau
1. Localized technical support and project services from official authorized channels;
2. Official continuous and reliable firmware upgrade and maintenance;
3. Local after-sales repair and maintenance services in Macau and Hong Kong.
How to identify the products from official channels in Hong Kong and Macau
1. The product has ‘海康威視/HIKVISION’ serial number and supports telephone query;
2. The product packaging, label and software UI are in English (or traditional Chinese for some models), and the packaging is marked with "CE" certification.
3. For project tendering, customers may request bidders to provide supporting materials such as official authorization letter, original factory quality and service certificates.
To guarantee the legitimate rights and interests of partners, end-users and our company, any illegal use of ‘HIKVISION/海康威視/海康威视’ products, software or trademarks, or the behavior of selling our products or software through unofficial channels, shall be held accountable in accordance with the law or punished in accordance with company regulations. If there is any products from unknown origin or unofficial channels to get in touch with you, please do not hesitate to let us know:
Hikvision Hong Kong & Macau Representative Office
RM 1702, Enterprise Square I, No.9 Sheung Yuet Road, KL, Hong Kong SAR
For marketing & sales: sales.hk@hikvision.com
For technical support: support.hk@hikvision.com
Hangzhou Hikvision Digital Technology Co., Ltd
DEC. 2020
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