• Q: What is the default user name and password for Hikvision devices?

    A: Hikvision has a strong commitment to our distributors and dealers, and their security needs are of the utmost importance to us. We have recently taken a number of steps to ensure that our surveillance products meet and exceed these security needs. Hikvision is introducing new firmware that will require users to create a password in order to activate their devices.

    Note: All DVR/NVR/IP camera models are no longer shipped with a default password after a certain revision of firmware.

     

    The Secure Activation feature is deployed in the following firmware revisions:

     

    Device Firmware with Secure Activation

    Device TypeModel NumberFirmware Version
    Value Series IP CameraDS-2CD2xxxv5.3.0
    Smart Series IP CameraDS-2CD4xxxv5.3.0
    NVR/Hybrid

    DS-9016HWI-ST

    DS-96xxNI-ST

    DS-7716NI-SP/16

    v3.1.5
    Plug-n-Play NVRDS-76xxNI-EI(E2)/Pv3.1.0
    Turbo DVR

    DS-72xxHGHI-SH

    DS-73xxHQHI-SH

    v3.1.6

     

    For more information, please view the relevant technical bulletin.
    Secure Activation Letter
    New Secure Activation Process for DVRs/NVRs

    New Secure Activation Process for IP Cameras

  • Q: How do I download the latest firmware version for my Hikvision device?

    A: Click here to find the latest firmware release for your Hikvision device.

    Note: The firmware are region specific. Upgrading firmware developed for another region may cause damage to your product.


  • Q: How to upgrade Hikvision IP camera firmware?

    A: To upgrade the firmware of a Hikvision IP camera, first download the appropriate firmware from here. (Note: The firmware are region specific. Upgrading firmware developed for another region may cause damage to your product.)

    • Once the proper firmware is downloaded, extract (unzip) the content of the .zip file onto the desktop of your computer.

    • Log into the camera by using the Internet Explorer browser

      • Go to the CONFIGURATION tab, then from BASIC CONFIGURATION, go to SYSTEM and select the MAINTENANCE tab.

      • On the bottom of the page under the REMOTE UPGRADE section, click the BROWSE button to select the firmware file.

      • Select the firmware named digicap.dav on your desktop and click the UPGRADE button.

      • The camera will reboot after the firmware is successfully upgraded.

     

    For further direction, please view the relevant technical bulletin below.

    Upgrading the Firmware on the Hikvision IP Camera