Hikvision does not warrant to provide the after-sale services or support for any of the Hikvision products
purchased through any channels other than Hikvision’s official website or the local authorized retailers.
As is well known, professional HIKVISION products are highly technical devices that require substantial product knowledge for the best possible system design, installation, support, and maintenance that our customers and end users deserve. Unfortunately, a large amount of products now are acquired from unauthorized channels and are not valid, up to date, or genuine HIKVISION products and accessories with qualified warranty or technical support.
For HIKVISION Selective Distribution Program, HIKVSION establishes a set of criteria for authorized distributors (hereinafter referred as “Authorized Wholesalers”) and authorized system integrators/installers (hereinafter referred as “AuthorizedSystem Integrators/Installers”)(“Authorized Wholesalers” and “Authorized System Integrators/Installers” together referred as “Authorized Partners”), who are required to meet certain criteria and responsibilities mandated by HIKVISION. This includes not limited to the establishment and maintenance of the service staff, facilities, plant and equipment at one or more locations suitable for the satisfactory maintenance and repair of the HIKVISION Products. In other words, only the one who meet the relevant criteria can be the Authorized Partners, which HIKVISON products can only be bought and sold by, including online and offline. And the Authorized Wholesaler will only operate at the wholesale level of trade, and shall not sell the Products to end-users and the Authorized System Integrator/Installer will sell the HIKVISION Products to end-users at the retail level.
When becoming an Authorized Partner, you are able to leverage the HIKVISION partner portal, comprehensive multi-year warranty, and online project registration program. Also, you will have access to HIKVISON pre-sales support for sales questions, configuration and design assistance for the registered projects.
HIKVISION Selective Distribution Program will protect Authorized Partners that have invested the time and resources into becoming and maintaining their authorized status and in being knowledgeable in HIKVISION products to provide the best products choices to protect our customers.