Sign Up for
Click here for
recovery issues

Hik-Connect Service Release

January 3, 2017 Views:787

Hoofddorp 3 January, 2017, Hikvision is pleased to announce the launch of the Hik-Connect service for customers migrating from the HiDDNS Service. The Hik-Connect web portal,, will be available for account registration, adding devices, centralized management of devices registered to the Hik-Connect platform with domain name and for device access via domain name link on a web browser.

In the meantime, customers can use the Hik-Connect App (IOS & Android) to add registered devices for remote management. Hikvision will release a new version of the Hik-Connect App that we expect to be approved and ready for downloading by 10th January , 2017. Customers will be able to add devices by Hik-Connect Domain, IP/Domain method, and also continue using the alarm PUSH notification service.

Release information:

Release Dates
Hik-Connect  web portal

Hik-Connect account


Hik-Connect devices

centralized management

4th January 2017

Hik-Connect  App


Hik-Connect  account


New Device tab is used for

adding device by Hik-Connect

Domain, IP/Domain


4th January, 2017

Submit  App to

IOS/Google Play


Estimating  extra

4-7 days until

approval is


Hikvision will consequently upload the support documents and corresponding device (including IP cameras and recorders) firmware that supports Hik-Connect, on the Hikvision website. The Hik-Connect platform features will be easily available by following these few steps for fast set-up:

1. Upgrade device to proper firmware that supports Hik-Connect
2. Enable “Hik-Connect” on device local or web GUI, and configure corresponding parameters if necessary
3. Download the Hik-Connect App from the IOS App store/Google Play
4. Register user’s personal account via email or phone number at Hik-Connect App/Hik -Connect web portal
5. Add user’s owned devices into user’s registered account at Hik-Connect App/Hik- Connect web portal
6. Adding the device by Hik-Connect Domain method is necessary if customers want to use the new domain name service on Hik-Connect App
7. The new registered device is ready to use

If you have any questions, please contact your Hikvision representative or Hikvision Tech Support at