• ACTIVEX Control is not registered


    Control cannot be installed successfully. When we access the device via PC, firstly device control should be download from device to PC, otherwise the username and password can‘t be input correctly. Take IE browser as example, click ‘Tools’ –‘internet options’-‘security’ and enable the six related ActiveX safety setting, and the setting can be restored after the visit is successful.


    If the IP of DVR/DVS is static, fill the address bar with IP and the http port of DVR/DVS. For example, if IP is and http port number is 81, fill into the address bar with http: // If the IP of DVR/DVS is dynamic, fill the address bar with domain name and the http port of DVR/DVS, such as http://hikvision.vicp.net:81. In the login page, fill the username and password of DVR/DVS.


    ŸIE11 is not available for visiting the device and IE8 or IE9 is recommend. Early product such as 6500hc series can only be visited by IE.

  • What should we do if the network can’t be accessed?


    Please refer to below PDF file:

    Troubleshot_network can’t be accessed.pdf


  • How to configure HiDDNS?


    1. For DVR, please go to DVR local menu > Configuration > DDNS > Enable the DDNS > Select HiDDNS > Choose Region and Country> Input the Domain name > Apply.

    2. After Apply, if it shows nothing, means successful register. If it shows “Communication to the server failed”, please double check the network and DNS settings.



    For IPC, please go to IPC> Configuration > Advanced Configuration > Network > DDNS.




    1. Before you configure HiDDNS domain for your devices, you need to ensure the DNS server has also been correctly configured in the network interface, such as Please go to IPC> Configuration > Advanced Configuration > Network to check.

    2. In order to provide you better DDNS service, we highly recommend you to choose the region and country according to the device’s real location.

    3. For some reasons, the device still can’t be registered to the server after you have rightly configured the region and country for device. Please set it as default, and then manually configure server address to assigned DDNS server.


  • How can I find video of product operation guide online?


    PLease get the video link in follwing file:

    Hikvision Product Operation Guide Video List.pdf